Accessibility minutes

Dear Lianna

Our Ref:         FOI-1862-1516

Thank you for your e-mail received on 6 January 2016 asking for copies of
meeting minutes from the Bus Accessibility Delivery Group and the Surface
Delivery Group for accessibility issues.

In accordance with the requirements of the Freedom of Information Act and
TfL’s information access policy, to be able to deal with your request we
will need to be provided with your full name.

Section 8 (1)(b) of the FOI Act indicates that the real name of the
applicant should be used when requesting information and not any other
name, for example, a pseudonym.

We will not be able to begin dealing with your request until this matter
is resolved.

Yours sincerely

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

[1][TfL request email]

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Dear Ms Etkind

Our Ref:         FOI-1862-1516

Thank you for your e-mail received on 13 January 2015 providing a full
name for your request for information about asking for copies of meeting
minutes from the Bus Accessibility Delivery Group and the Surface Delivery
Group for accessibility issues.

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

A response will be provided to you by 8 February 2016. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

Yours sincerely

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

[2][TfL request email]

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Dear Ms Etkind

Our Ref:         FOI-1862-1516

Thank you for your e-mail received on 13 January 2015 providing a full
name for your request for information about asking for copies of meeting
minutes from the Bus Accessibility Delivery Group and the Surface Delivery
Group for accessibility issues.

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and TfL’s information access policy. 

Because we are still compiling the requested information we will not be
able to resolve your request within the statutory 20 working days.

Please accept my apologies for this delay. We will provide a response as
soon as possible.

In the meantime, if you have any queries relating to your request, please
do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal.

Yours sincerely

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

[1][TfL request email]

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Dear Lianna Etkind

IRV-106-1516

I am contacting you regarding the internal review of your request for information concerning Accessibility Minutes.

This review has been carried out by an independent panel following your email 15 March 2016 regarding the delay in providing a response to your Freedom of Information request.

The panel has looked into the handling of your request and it is clear that in failing to provide you with a response within 20 working days, TfL has breached the requirements of section 10 of the FOI Act, and on behalf of TfL, please accept my sincere apologies for the shortcomings in the handling of your request.

TfL is the statutory body created by the Greater London Authority (GLA) Act 1999 responsible for most aspects of London’s transport system. The information and knowledge required to provide a comprehensive and accurate answer to an FOI request is often held in different parts of our organisation, so when we receive requests for information, we send our draft response to a number of subject experts for checking. Although we try to get things right first time, these checks can sometimes also result in our subject experts identifying additional information which needs to be considered for inclusion in the response. Unfortunately this can cause a delay to our response, meaning that we miss our deadline. In this instance a delay has been caused as there is one specific subject matter expert who was in the process of validating the information you have requested to ensure an accurate response is provided, but unfortunately had to take some unexpected absence. Subsequently other team members have been unsuccessful in accessing the shared folder where the information has been stored. The panel can advise that the matter has been escalated and steps are being taken to resolve this access issue. Once this has happened a final response will be provided to you, in the meantime regular progress updates will be provided to you.

However we do not consider that this necessarily represents the end of the internal review process. We consider that it would be appropriate in the context of this request to offer you a further internal review of the content of the response to FOI-1862-1516 once you receive it if you choose, even though you have already exercised your right to a review in view of our failure to provide a timely response.

Therefore, if you are not satisfied with the final response that we provide to FOI-1862-1516 please contact [TfL request email].

If you are dissatisfied with the internal review actions to date (IRV-106-1516) you can refer the matter to the independent authority responsible for enforcing the Freedom of Information Act, at the following address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

A complaint form is also available on the ICO’s website (www.ico.org.uk).

Yours sincerely

Emma Flint
Information Access Adviser
Transport for London
[TfL request email]

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Dear Ms Etkind

Our Ref: FOI-1862-1516

Thank you for your e-mail received on 13 January 2016 providing a full
name for your request for copies of meeting minutes from the Bus
Accessibility Delivery Group and the Surface Delivery Group for
accessibility issues. I apologise for the delay in my response.

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we hold some of the information you require.

We have carried out an extensive search for minutes of both the Surface
Delivery Group for Accessibility and the Bus Accessibility Group. We have
been unable to locate any meeting minutes for the Surface Delivery Group
or anyone involved in this group and believe this was an error as this
group does not exist. We do have an Accessibility Delivery Group, however
this was a pan-TfL group, not just Surface.

Please find attached all of the minutes and tracker tables from the Bus
Accessibility Group meetings that we have been able to locate.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

[1][TfL request email]

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References

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1. mailto:[TfL request email]
2. http://www.tfl.gov.uk/corporate/about-tfl/