Access to online proof of settled status - Frequency and impact of technical issues t

The request was partially successful.

Dear Home Office,

After being granted settled status with the registration scheme for EU citizens, it is vital to be able to prove that status.

I'm therefore asking for information on
# how often since the scheme opened has the system experienced technical issues
## that either prevented successful applicants (with settled status granted) to access their details
## or prevented them from amending their details
## or prevented them from obtaining the sharable link
## or prevented other users of the sharable link (employers/ landlords) to check the data
# At what times did these issues occur
# How long did it take to fix them

Yours faithfully,
Susanne Richter

FOI Requests, Home Office

Ms Richter,

Thank you for contacting the Home Office with your request.

This has been assigned to a caseworker (case ref 54685). We will aim to send you a full response by 22/08/2019 which is twenty working days from the date we received your request.

If you have any questions then please do not hesitate to contact us.

Thank you,

P. Zebedee
FOI Requests
Home Office

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FOI Responses, Home Office

3 Attachments

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Dear Ms Richter,

 

Please find attached a letter in response to your FOI request of 24 July.

 

Yours sincerely

 

J Rushton

CCT FOI

Customer Performance and Improvement

 

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References

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