Dear Department for Transport,
Condition 6.3 of the National Rail Conditions of Travel (NRCoT) requires passengers to be in possession of a valid ticket, unless any of conditions 6.3(a), (b), or (c) applies. In these cases, customers are told they will need to buy an appropriate ticket to complete the journey, at the same price as if it had been available at the station.
This replaces the old Conditions of Carriage, which had provision for a part-fare ticket to be purchased, and for the ticket to be excessed.
However some train companies are refusing or are unable to sell the appropriate ticket to complete the journey, and are instead issuing passengers part-fare tickets for part of the journey, and in some of those cases, passengers are also being asked to pay for an additional ticket, at an overall higher price.
Please confirm details of all discussions relating to the impact of these changes from the NRCoC to the NRCoT, which you approved.
Please confirm that where condition 6.3(a) applies and the conductor on the train is unable to sell the appropriate fare to complete the journey, a passenger is not obliged to buy a part-fare ticket on the train but should instead purchase the correct fare to complete the journey at the first available opportunity, such as at an interchange station or at the destination.
If this is not the case, please provide all information as to the correct procedure to be followed in such cases.
Please confirm details of enforcement action you will take when a train company refuses to adhere to Condition 6.3 and this results in a passenger paying more than the fare due for the actual journey undertaken.
Dear Glynn Magheramorne,
I am writing to acknowledge receipt of your request for information which
has been allocated reference number P0015716.
A response will be issued to you in due course.
Department for Transport
FOI Advice Team
Sedlescombe Road North
St Leonards on Sea
Dear Mr Magheramorne,
Please find attached a response to your Freedom of Information request.
[IMG] Mr Michael Evans
Correspondence Manager, Briefing & Public Affairs,
4/15, Great Minster House
33 Horseferry Road, London, SW1P 4DR
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