Aberdeen City Nuisance Complaints

Russ Hunter made this Freedom of Information request to Aberdeen City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Aberdeen City Council,

I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods:
1st April 2016 to 31st March 2017
1st April 2017 to 31st March 2018
1st April 2018 to 31st March 2019

for the following three points:
- Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent).
- Boundary disputes
- Accumulation of rubbish/waste

I’d kindly request to receive the data in excel or .csv format.

Yours faithfully,

Russ Hunter

Foi Enquiries, Aberdeen City Council

2 Attachments

Dear Mr Hunter,

 

Information enquiry reference EIR-19-1369.

 

Thank you for your recent request for information, which we received on 11
October 2019.

 

The scheduled date for our response to your request for information is on
or before 08 November 2019.

 

Please do not hesitate to contact us should you have any queries in the
meantime.

 

Yours sincerely,

 

[1]ACC_Crest_for Salomeh Kheyri Rad | Access to Information Officer
mac email
Aberdeen City Council | Access to Information Team |
Customer Feedback |Customer

Marischal College | Business Hub 6 | 1^st Floor  | Broad
Street | Aberdeen | AB10 1AB

 

Dial: 01224 522166

[2]www.aberdeencity.gov.uk | Twitter: @AberdeenCC |
Facebook.com/AberdeenCC

 

 

IMPORTANT NOTICE: This e-mail (including any attachment to it) is
confidential, protected by copyright and may be privileged. The
information contained in it should be used for its intended purposes only.
If you receive this email in error, notify the sender by reply email,
delete the received email and do not make use of, disclose or copy it.
Whilst we take reasonable precautions to ensure that our emails are free
from viruses, we cannot be responsible for any viruses transmitted with
this email and recommend that you subject any incoming email to your own
virus checking procedures. Unless related to Council business, the
opinions expressed in this email are those of the sender and they do not
necessarily constitute those of Aberdeen City Council. Unless we expressly
say otherwise in this email or its attachments, neither this email nor its
attachments create, form part of or vary any contractual or unilateral
obligation. Aberdeen City Council's incoming and outgoing email is subject
to regular monitoring.

References

Visible links
2. http://www.aberdeencity.gov.uk/

Foi Enquiries, Aberdeen City Council

2 Attachments

Dear Mr Hunter,

 

Thank you for your request for information, made under Section 1(1) of the
Freedom of Information (Scotland) Act (FOISA), and received on 11 October
2019.

 

We would like to ask you to clarify your request so that we can identify
and locate the information which you have requested. Under Section 1(3) of
the FOISA, we do not have to supply you with the requested information
until you have provided us with more detail in this respect.

 

I would like to request information on the number of complaints received
(and abatement notices issued, if applicable) by the council within these
time periods:

1st April 2016 to 31st March 2017

1st April 2017 to 31st March 2018

1st April 2018 to 31st March 2019

 

for the following three points:

- Accumulation of rubbish/waste

 

We would be extremely grateful if you could clarify what you mean by
‘Accumulation of rubbish/waste’ ? Would it be possible to get more
explanation on this? Are you asking about complaints on fly tipping or the
number of reports of fly tipping? Also, is it fly tipping anywhere or fly
tipping within housing areas?

 

Clarifying these points will help us to be sure we are providing, where
possible, the information you are interested in. Please note we will keep
your request on file for 20 working days whilst we await your
clarification. It can often be helpful to discuss your request with a
member of our team who may be able to help you frame your request or
explain more about how ACC holds its information; if this is something you
feel may be helpful please do call us, and we will be happy to assist you.

 

We look forward to hearing from you.

 

Yours sincerely,

 

[1]ACC_Crest_for Salomeh Kheyri Rad | Access to Information Officer
mac email
Aberdeen City Council | Access to Information Team |
Customer Feedback |Customer

Marischal College | Business Hub 6 | 1^st Floor  | Broad
Street | Aberdeen | AB10 1AB

 

Dial: 01224 522166

[2]www.aberdeencity.gov.uk | Twitter: @AberdeenCC |
Facebook.com/AberdeenCC

 

 

IMPORTANT NOTICE: This e-mail (including any attachment to it) is
confidential, protected by copyright and may be privileged. The
information contained in it should be used for its intended purposes only.
If you receive this email in error, notify the sender by reply email,
delete the received email and do not make use of, disclose or copy it.
Whilst we take reasonable precautions to ensure that our emails are free
from viruses, we cannot be responsible for any viruses transmitted with
this email and recommend that you subject any incoming email to your own
virus checking procedures. Unless related to Council business, the
opinions expressed in this email are those of the sender and they do not
necessarily constitute those of Aberdeen City Council. Unless we expressly
say otherwise in this email or its attachments, neither this email nor its
attachments create, form part of or vary any contractual or unilateral
obligation. Aberdeen City Council's incoming and outgoing email is subject
to regular monitoring.

References

Visible links
2. http://www.aberdeencity.gov.uk/

Dear Foi Enquiries,

Thank you for your quick reply, it's much appreciated!

When requesting details on the accumulation of rubbish/waste, it could be best described as:
Details of the number of complaints regarding accumulations of
rubbish/waste on land associated with a dwelling and the number of
premises alleged to be filthy and verminous, which may involve
rubbish/waste attracting pests.

Yours sincerely,

Russ Hunter

Foi Enquiries, Aberdeen City Council

Dear Russ

Many thanks for your recent clarification of your information request, which we received on 15 October 2019.

The scheduled date for our response to your request for information is on or before 12 November 2019.

Please do not hesitate to contact us should you have any queries in the meantime.

Yours sincerely,

Claire Barranger- Clark

Claire Barranger- Clark Senior Access to Information Officer
Aberdeen City Council | Access to Information Team | Customer Feedback |Customer
Marischal College |Business Hub 6,  1st Floor | Broad Street | Aberdeen | AB10 1AQ

Dial: 01224 522166
www.aberdeencity.gov.uk | Twitter: @AberdeenCC | Facebook.com/AberdeenCC

show quoted sections

Foi Enquiries, Aberdeen City Council

2 Attachments

Dear Mr Hunter,

 

Thank you for your clarified request for information, made under Section
1(1) of the Freedom of Information (Scotland) Act (FOISA), and received on
15 October 2019.

 

We would like to ask you to clarify your request so that we can identify
and locate the information which you have requested. Under Section 1(3) of
the FOISA, we do not have to supply you with the requested information
until you have provided us with more detail in this respect.

 

I would like to request information on the number of complaints received
(and abatement notices issued, if applicable) by the council within these
time periods:

1st April 2016 to 31st March 2017

1st April 2017 to 31st March 2018

1st April 2018 to 31st March 2019

 

for the following three points:

- Noise complaints (if possible to be further broken down by totals each
reason, such as dogs barking, loud music, or equivalent).

 

Could you please let us know if you are looking for ‘domestic’ or
‘commercial’ noise complaints ? Could you please provide more explanation
?

 

Clarifying these points will help us to be sure we are providing, where
possible, the information you are interested in. Please note we will keep
your request on file for 20 working days whilst we await your
clarification. It can often be helpful to discuss your request with a
member of our team who may be able to help you frame your request or
explain more about how ACC holds its information; if this is something you
feel may be helpful please do call us, and we will be happy to assist you.

 

We look forward to hearing from you.

 

Yours sincerely,

 

[1]ACC_Crest_for Salomeh Kheyri Rad | Access to Information Officer
mac email
Aberdeen City Council | Access to Information Team |
Customer Feedback |Customer

Marischal College | Business Hub 6 | 1^st Floor  | Broad
Street | Aberdeen | AB10 1AB

 

Dial: 01224 522166

[2]www.aberdeencity.gov.uk | Twitter: @AberdeenCC |
Facebook.com/AberdeenCC

 

 

IMPORTANT NOTICE: This e-mail (including any attachment to it) is
confidential, protected by copyright and may be privileged. The
information contained in it should be used for its intended purposes only.
If you receive this email in error, notify the sender by reply email,
delete the received email and do not make use of, disclose or copy it.
Whilst we take reasonable precautions to ensure that our emails are free
from viruses, we cannot be responsible for any viruses transmitted with
this email and recommend that you subject any incoming email to your own
virus checking procedures. Unless related to Council business, the
opinions expressed in this email are those of the sender and they do not
necessarily constitute those of Aberdeen City Council. Unless we expressly
say otherwise in this email or its attachments, neither this email nor its
attachments create, form part of or vary any contractual or unilateral
obligation. Aberdeen City Council's incoming and outgoing email is subject
to regular monitoring.

References

Visible links
2. http://www.aberdeencity.gov.uk/

Dear FOI Enquiries,

Can I please receive domestic and commercial noise complaints, separated? Thank you for getting back to me!

Yours sincerely,

Russ Hunter

Foi Enquiries, Aberdeen City Council

2 Attachments

Dear Mr Hunter,

 

Many thanks for your further clarification of your information request,
which we received on 30 October 2019.

 

The scheduled date for our response to your request for information is on
or before 27 November 2019.

 

Please do not hesitate to contact us should you have any queries in the
meantime.

 

Yours sincerely,

 

[1]ACC_Crest_for mac Tomina Egbuson | Access to Information Officer
email
Aberdeen City Council | Access to Information Team |
Customer Feedback |Customer

Marischal College | Business Hub 6 | 1^st Floor  |
Broad Street | Aberdeen | AB10 1AB

 

Dial: 01224 522166

[2]www.aberdeencity.gov.uk | Twitter: @AberdeenCC |
Facebook.com/AberdeenCC

 

 

IMPORTANT NOTICE: This e-mail (including any attachment to it) is
confidential, protected by copyright and may be privileged. The
information contained in it should be used for its intended purposes only.
If you receive this email in error, notify the sender by reply email,
delete the received email and do not make use of, disclose or copy it.
Whilst we take reasonable precautions to ensure that our emails are free
from viruses, we cannot be responsible for any viruses transmitted with
this email and recommend that you subject any incoming email to your own
virus checking procedures. Unless related to Council business, the
opinions expressed in this email are those of the sender and they do not
necessarily constitute those of Aberdeen City Council. Unless we expressly
say otherwise in this email or its attachments, neither this email nor its
attachments create, form part of or vary any contractual or unilateral
obligation. Aberdeen City Council's incoming and outgoing email is subject
to regular monitoring.

References

Visible links
2. http://www.aberdeencity.gov.uk/

Foi Enquiries, Aberdeen City Council

6 Attachments

Dear Mr Hunter,

 

Thank you for your clarified information request of 30 October 2019. 
Aberdeen City Council (ACC) has completed the necessary search for the
information requested. Our response is now detailed below.

 

I would like to request information on the number of complaints received
(and abatement notices issued, if applicable) by the council within these
time periods:

1st April 2016 to 31st March 2017

1st April 2017 to 31st March 2018

1st April 2018 to 31st March 2019

 

for the following three points:

- Noise complaints (if possible to be further broken down by totals each
reason, such as dogs barking, loud music, or equivalent). Clarification
received: Can I please receive domestic and commercial noise complaints,
separated

Return from ASBIT (Anti-Social Behaviour Team):

Please find enclosed document ref: EIR-19-1369 – Domestic Noise
Complaints.

 

Return from Customer Feedback Team:

We follow the Scottish Local Authority Complaints Handling Procedure. 
Under this procedure, a ‘complaint’ is defined as “an expression of
dissatisfaction regarding our actions, or lack of action, or the standard
of service provided by us or on our behalf”. There are some topics that
cannot be considered as a ‘complaint’, such as reporting anti-social
behaviour and are therefore not recorded as complaints and are therefore
not included in the data above. For more information on this matter please
visit [1]www.aberdeencity.gov.uk/complaints and refer to the ‘What is a
complaint?’ section. 

 

+------------------------------------------------------------------------+
| Date | Number of Complaints |
|------------------------------------------+-----------------------------|
|1st April 2016 to 31st March 2017 |6 |
|------------------------------------------+-----------------------------|
|1st April 2017 to 31st March 2018 |3 |
|------------------------------------------+-----------------------------|
|1st April 2018 to 31st March 2019 |3 |
+------------------------------------------------------------------------+

 

+------------------------------------------------------------------------+
| Type of Complaint |Number of Complaints|
|---------------------------------------------------+--------------------|
|Noise caused by Council workmen/contractors/Council|6 |
|premises | |
|---------------------------------------------------+--------------------|
|Noise from schoolchildren in public areas |3 |
|---------------------------------------------------+--------------------|
|Noise from neighbours |2 |
|---------------------------------------------------+--------------------|
|Noise from construction sites |1 |
+------------------------------------------------------------------------+

 

Return from Environmental Health Team:

Please find enclosed documents ref: EIR-19-1369 – Complaints, EIR-19-1369
– Dog Barking Complaints, EIR-19-1369 – Abatement Notices.

 

Please note that dog barking complaints are provided separately as this is
the way they are recorded. Environmental Health Team receive domestic
noise complaints as well which are all included in the spreadsheet
provided.

 

- Boundary disputes

Return from Customer Feedback Team:

We follow the Scottish Local Authority Complaints Handling Procedure. 
Under this procedure, a ‘complaint’ is defined as “an expression of
dissatisfaction regarding our actions, or lack of action, or the standard
of service provided by us or on our behalf”. There are some topics that
cannot be considered as a ‘complaint’, such as reporting anti-social
behaviour and are therefore not recorded as complaints and are therefore
not included in the data above. For more information on this matter please
visit [2]www.aberdeencity.gov.uk/complaints and refer to the ‘What is a
complaint?’ section. 

 

+------------------------------------------------------------------------+
| Date | Number of Complaints |
|------------------------------------------+-----------------------------|
|1st April 2016 to 31st March 2017 |0 |
|------------------------------------------+-----------------------------|
|1st April 2017 to 31st March 2018 |0 |
|------------------------------------------+-----------------------------|
|1st April 2018 to 31st March 2019 |1 |
+------------------------------------------------------------------------+

 

- Accumulation of rubbish/waste Clarification received: When requesting
details on the accumulation of rubbish/waste, it could be best described
as: Details of the number of complaints regarding accumulations of
rubbish/waste on land associated with a dwelling and the number of
premises alleged to be filthy and verminous, which may involve
rubbish/waste attracting pests.

Return from Customer Feedback Team:

We follow the Scottish Local Authority Complaints Handling Procedure. 
Under this procedure, a ‘complaint’ is defined as “an expression of
dissatisfaction regarding our actions, or lack of action, or the standard
of service provided by us or on our behalf”. There are some topics that
cannot be considered as a ‘complaint’, such as reporting anti-social
behaviour and are therefore not recorded as complaints and are therefore
not included in the data above. For more information on this matter please
visit [3]www.aberdeencity.gov.uk/complaints and refer to the ‘What is a
complaint?’ section. 

 

+------------------------------------------------------------------------+
| Date | Number of Complaints |
|------------------------------------------+-----------------------------|
|1st April 2016 to 31st March 2017 |2 |
|------------------------------------------+-----------------------------|
|1st April 2017 to 31st March 2018 |4 |
|------------------------------------------+-----------------------------|
|1st April 2018 to 31st March 2019 |4 |
+------------------------------------------------------------------------+

 

Return from Environmental Health Team:

Please find enclosed documents ref: EIR-19-1369 – Complaints.

 

INFORMATION ABOUT THE HANDLING OF YOUR REQUEST

 

As the information which you requested is environmental information, as
defined under Regulation 2(1) of the Environmental Information (Scotland)
Regulations 2004 (the EIRs), we considered that it was exempt from release
through FOISA, and must therefore give you notice that we are refusing 
your request under Section 39(2) of FOISA (Freedom of Information
(Scotland) Act 2002).  However, you have a separate right to access the
information which you have requested under Regulation 5 of the EIRs, under
which we have handled your request. Please refer to the attached PDF for
more information about your rights under the EIRs.

 

We hope this helps with your request.

 

Yours sincerely,

 

[4]ACC_Crest_for Salomeh Kheyri Rad | Access to Information Officer
mac email
Aberdeen City Council | Access to Information Team |
Customer Feedback |Customer

Marischal College | Business Hub 6 | 1^st Floor  | Broad
Street | Aberdeen | AB10 1AB

 

Dial: 01224 522166

[5]www.aberdeencity.gov.uk | Twitter: @AberdeenCC |
Facebook.com/AberdeenCC

 

 

IMPORTANT NOTICE: This e-mail (including any attachment to it) is
confidential, protected by copyright and may be privileged. The
information contained in it should be used for its intended purposes only.
If you receive this email in error, notify the sender by reply email,
delete the received email and do not make use of, disclose or copy it.
Whilst we take reasonable precautions to ensure that our emails are free
from viruses, we cannot be responsible for any viruses transmitted with
this email and recommend that you subject any incoming email to your own
virus checking procedures. Unless related to Council business, the
opinions expressed in this email are those of the sender and they do not
necessarily constitute those of Aberdeen City Council. Unless we expressly
say otherwise in this email or its attachments, neither this email nor its
attachments create, form part of or vary any contractual or unilateral
obligation. Aberdeen City Council's incoming and outgoing email is subject
to regular monitoring.

References

Visible links
1. http://www.aberdeencity.gov.uk/complaints
2. http://www.aberdeencity.gov.uk/complaints
3. http://www.aberdeencity.gov.uk/complaints
5. http://www.aberdeencity.gov.uk/