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Abandoned/Lost calls, calendar year 2023

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Dear Department for Work and Pensions,

Please confirm how many calls were lost/abandoned (ie the call ended before it was connected to an agent) from 1 Jan 23 - 31 Dec 23 for the following benefit lines:

DLA Child - total lost calls
ESA Enquiries - total lost calls
JSA Enquiries - total lost calls
PIP Enquiries - total lost calls

Yours faithfully,

John Smith

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freedom-of-information-request@dwp.gov.uk,

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Dear John Smith,

I am writing in response to your request for information, received 19th
January.

Yours sincerely,

DWP Central FoI Team

We don't know whether the most recent response to this request contains information or not – if you are John Smith please sign in and let everyone know.