A previously Unknown Known Error

The request was refused by Post Office Limited.

Dear Post Office Limited,

In the recently released Swift Report to Tim Parker dated 8th Feb 2016, mention is made of a bug reported by Fujitsu:

"Following the completion of the draft of this Review, Fujitsu informed us of a further
bug which, between 29 June 2015 and 13 September 2015, caused all Transaction
Corrections to be accepted (even if the SPMR pressed ‘cancel’). Again, this could have
affected any branch, although Fujitsu has told us that the problem was only raised by
seven branches."

Could you please provide evidence that this bug was disclosed to the court during the GLO as it is not mentioned in the transcripts and it is my understanding that it does not even appear in the Known Errors Log.

Could you also provide documentation showing when the first of the 7 branches reported it and any documentation revealing that you informed the network that such a bug was present.

Yours faithfully,

Tim McCormack

information.rights@postoffice.co.uk, Post Office Limited

Our ref: FOI2022/00554

Dear Tim McCormack,

Thank you for your request for information which was received on 16th
August. Your request is being considered under the terms of the Freedom of
Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 14th
September.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,
David Sinclair

information.rights@postoffice.co.uk, Post Office Limited

1 Attachment

Dear Tim McCormack,

Please find attached the response relating to your Freedom of Information
request.

Regards,

Information Rights Team

Finsbury Dials

20 Finsbury Street

London
EC2Y 9AQ

andrea west left an annotation ()

You would have thought even by Post Office Ltd's low standards someone could have come up with the idea of contacting Fujitsu and asking them to disclose what this error was as they in their unique style cannot find this information highlighting yet again their wrongdoing.

Andrea