A new self service platform

The request was partially successful.

Dear Melton Borough Council,

I understand that you have recently bought a new digital system for citizen self service for almost £500k, as stated here: http://bidstats.uk/tenders/2019/W46/7148....

- I'd like to know how you procured this please?

- Furthermore, can you tell me how many companies responded to the procurement?

- Did you have any engagement with suppliers about case management prior to this procurement?

- How well did the winning supplier do versus the competition? What was the winning score in terms of cost and meeting your specification?

- Please can you provide a copy of the requirements/questions/documents you sent out in the procurement?

- Please can you provide a copy of the winning supplier's responses to these requirements, including a breakdown of costs?

Yours faithfully,

Dave W.

CSC FOI, Melton Borough Council

Dear Dave

REQUEST FOR INFORMATION
Freedom of Information Act 2000
Reference: RFI-2019-729

I write to acknowledge your email dated 11 December 2019 requesting information.

Your request is being considered under the Freedom of Information Act 2000 and we aim to provide a response within 20 working days from the date of receipt. You will be notified, in writing, of:

1. The Council’s response and whether the information is held (unless an absolute exemption applies);

2. Whether an exemption is applicable to the information you have requested which prevents disclosure;

3. An extension of time required to respond e.g. if the information you have requested contains reference to a third party then they may be consulted prior to a decision being taken on whether or not to release the information to you;

4. A fee is chargeable for disbursements;

5. Please remember to quote the reference number above in any future communications about this request with the Council.

If you have any queries about this letter please do not hesitate to contact me.

Please also remember to quote the reference number above in all correspondence relating to your request.

Further information about requests for information is available from the Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Email: www.ico.org.uk

Yours sincerely,

Rebecca Mann
Information & Complaints Officer
T: 01664 502502

Follow us @MeltonBC

Visit our website for the easy way to access services 24/7

show quoted sections

CSC FOI, Melton Borough Council

6 Attachments

Dear Dave

 

Please find response to your enquiry.

 

Regards

 

 

Rebecca Mann

Information & Complaints Officer

T: 01664 502502

 

 

[1]Follow us @MeltonBC

 

[2]Visit our website for the easy way to access services 24/7

 

 

 

show quoted sections

References

Visible links
1. https://twitter.com/MeltonBC
2. http://www.melton.gov.uk/

Dear CSC FOI,

Thank you for providing some of the information I requested, could you confirm that the winning bidder marked their entire submission as being commercially sensitive?

Excluding their commercial cost response please can you supply a copy of how the company demonstrated its compliance to your specification in a manner which excludes/redacts any commercially sensitive information.

For clarity, I would like to understand how their solution that the council has procured meets the functional aspects you requested considering the overall poor scoring of all bidders.

Yours sincerely,

Dave W.

CSC FOI, Melton Borough Council

Dear Dave

REQUEST FOR INFORMATION
Freedom of Information Act 2000
Reference: RFI-2019-729b

I write to acknowledge your email dated 17/12/ 2019 requesting information.

Your request is being considered under the Freedom of Information Act 2000 and we aim to provide a response within 20 working days from the date of receipt. You will be notified, in writing, of:

1. The Council’s response and whether the information is held (unless an absolute exemption applies);

2. Whether an exemption is applicable to the information you have requested which prevents disclosure;

3. An extension of time required to respond e.g. if the information you have requested contains reference to a third party then they may be consulted prior to a decision being taken on whether or not to release the information to you;

4. A fee is chargeable for disbursements;

5. Please remember to quote the reference number above in any future communications about this request with the Council.

If you have any queries about this letter please do not hesitate to contact me.

Please also remember to quote the reference number above in all correspondence relating to your request.

Further information about requests for information is available from the Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Email: www.ico.org.uk

Yours sincerely,

Rebecca Mann
Information & Complaints Officer
T: 01664 502502

Follow us @MeltonBC

Visit our website for the easy way to access services 24/7

show quoted sections

CSC FOI, Melton Borough Council

2 Attachments

Dear Sir

 

Please find response to your enquiry attached.  Please also refer to the
previous response sent on 17.12.2019

 

Regards

 

 

Rebecca Mann

Information & Complaints Officer

T: 01664 502502

 

 

[1]Follow us @MeltonBC

 

[2]Visit our website for the easy way to access services 24/7

 

 

 

 

show quoted sections

References

Visible links
1. https://twitter.com/MeltonBC
2. http://www.melton.gov.uk/