A copy of your present complaints policy .... Martin McGartland request

Martin McGartland made this Freedom of Information request to Police Ombudsman for Northern Ireland This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Martin McGartland

18 February 2020

Dear Police Ombudsman for Northern Ireland,

Under the freedom of information act I would like the following information and documents;

1. A copy of your present complaints policy.

2. A copy of your previous complaints policy, i.e. before it was updated / amendment.

This request is also for a copies of the original Customer Complaints Policy (both previous and present) and also in a PDF format.

I look forward to hearing from you.

Yours faithfully,

Martin McGartland

Info, Police Ombudsman for Northern Ireland

Dear Martin McGartland,

Please consider this an acknowledgement of receipt of your request for information under the Freedom of Information Act. You will receive a response to your request no later than Monday 16th March 2020, unless notified in the interim of exceptional circumstances, or if clarification is required, which may require an extension.

Sincerely,

Information Directorate
Police Ombudsman for Northern Ireland

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Info, Police Ombudsman for Northern Ireland

1 Attachment

Dear Mr McGartland,

 

I am writing in response to your Freedom of Information request of 18
February 2020.

 

In response to the first element of your request, I can advise that we
have no discrete Complaints Policy. Our remit and procedures for
investigating complaints are outlined on our website at
[1]https://www.policeombudsman.org/Complain...

 

A PDF copy of our current Customer Complaints Policy is available on our
website at
[2]https://www.policeombudsman.org/PONI/fil...
 

 

I have attached a PDF scan of the previous version of this policy.

 

Yours sincerely,

 

Freedom of Information Unit

Office of the Police Ombudsman for Northern Ireland.

 

 

Martin McGartland

 

18 February 2020

 

Dear Police Ombudsman for Northern Ireland,

 

Under the freedom of information act I would like the following
information and documents;

 

1. A copy of your present complaints policy.

 

2. A copy of your previous complaints policy, i.e. before it was updated /
amendment.

 

This request is also for a copies of the original Customer Complaints
Policy (both previous and present) and also in a PDF format.

 

I look forward to hearing from you.

 

Yours faithfully,

 

Martin McGartland

 

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