Thank you for your email which has been received by the Customer Relations
Team. Receipt of your request for information is acknowledged.  

We will either deal with your request or pass it onto our service teams to
provide you with a response.    

The Council will respond to your Freedom of Information request within 20
working days from the time of receipt if this is within working hours, or,
if received out of hours, from the next working day. Further information
can be found at the following link:

[1]https://www.hounslow.gov.uk/info/20110/o...

[2]Link to: London Borough of Hounslow

References

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1. https://www.hounslow.gov.uk/info/20110/o...
2. London Borough of Hounslow
https://www.hounslow.gov.uk/info/20112/s...

[1]London Borough of Hounslow
22-Jul-2024

Dear Patrick West,

Thank you for your Freedom of Information request. The reference number
is FIR011547.

We will respond to your request within 20 working days. If we need
clarification, we will contact you.

Please use the reference number above for all future communication about
this case. You will be able to track the progress of this case by
logging into your My Hounslow Account.

Further information can be found on our website at the following link:
[2]Freedom of Information & Environmental Information Regulations

Kind regards,

Customer Relations
London Borough of Hounslow

References

Visible links
1. https://myaccount.hounslow.gov.uk/q
2. https://www.hounslow.gov.uk/info/20110/o...

Dear Patrick West,

Freedom of Information Act 2000 (FOI Act) request

Thank you for your request for information made to the London Borough of Hounslow which we received on 19th July 2024. This request has been logged under reference number FIR011547. (Please use this reference for any further correspondence regarding this request).

We aim to respond to all valid FOI Act requests within 20 working days of receipt and in accordance with the FOI Act. If we need more time, we will let you know the extended due date. We will also contact you should we require any additional information in relation to your request.

* For future reference, you are now able to make further Freedom of Information Requests by clicking on the following link: Freedom of Information Request. This is our preferred method, because this form helps us to capture all of the information needed to respond to your request quickly.

We are considering your request under the FOI Act 2000. Further information can be found on our website and via the link below:

https://www.hounslow.gov.uk/info/20110/o...

Kind regards,

Ahmed Yasin | Customer Relations Officer
Hounslow House
London Borough of Hounslow
7 Bath Road, Hounslow, Middlesex TW3 3EB
Office: 020 8583 5211
http://www.hounslow.gov.uk/

Follow us online: Twitter: @LBofHounslow and Facebook: http://www.facebook.com/HounslowCouncil

For information about what we do with personal data see our privacy notice Customer relations | Privacy notice | London Borough of Hounslow

show quoted sections

Dear Patrick,

Re: Freedom of Information Act 2000 response – FIR011547

Thank you for your request for information to the London Borough of
Hounslow which was received on 22^nd July 2024.  We have now processed
your request and our response is below.

Your request:

I would be grateful if you could please provide the following information:

1. The software suppliers your Local Authority uses for:

• Education management, including but not limited to Admissions, Early
Years, Home to School Transport, Free School Meals, Children in
Employment, Children in Entertainment, Children’s Missing Education, SEND,
NEET, Youth Offending, Children’s Centre Management

2. The amount paid to these suppliers annually for licencing, support and
maintenance and cloud hosting (if applicable)

3. The contract term, renewal dates and optional extension periods – if
your contract is an annual rolling renewal then please state this

4. The notice period you are required to give for each

5. The contract manager responsible for market engagement when the
contracts end

Our response:

We have now processed your request for information under the Freedom of
Information Act 2000. 

We can confirm we hold all the information you have requested, and it is
being released to you as below.

 1. EMS (SEND and Home to school transport/free school meals)

CACI (Youth Offending)

Synergy for all other services.

 2. [1]Contract details (due-north.com)
 3. EMS and CACI – Annual Rolling Renewal

[2]Contract details (due-north.com)

 4. EMS – Up to 15 months’ notice from when the notice is delivered.

CACI – 12 months

Synergy – 12 months

 5. Barbara Munden

We will now close your request as of the date of this response. However,
if you need to contact us again, please quote your reference number at top
of this response on all future correspondence regarding this case.

If you are dissatisfied with the handling of your request, you have the
right to ask for an Internal Review. Internal Review requests should be
submitted within 40 working days of the date of receipt of this response
and should be addressed to: [3][Hounslow Borough Council request email] or by post to the
address at the top of this response.

If you are still dissatisfied with the Council’s response after the
Internal Review, you have a right of appeal to the Information
Commissioner at the following address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Website: [4]www.ico.org.uk

Email: [5][email address]

Telephone: 0303 123 1113

Yours sincerely,

Information Governance

Copyright and misuse of information

Most of the information that is provided in response to an FOI Act request
will be owned by the London Borough of Hounslow and is therefore covered
by the [6]Open Government Licence. However, the copyright of some of the
information we share may be owned by another person or organisation (e.g.,
Ordnance Survey).

Individuals and organisations are free to re-use any information covered
by the Open Government Licence for commercial or non-commercial purposes,
provided the terms of the licence are adhered to. Where the copyright of
the information is owned by another person or organisation, you must apply
to the copyright owner to obtain their permission for re-use.

[7]Link to: London Borough of Hounslow

References

Visible links
1. https://procontract.due-north.com/Contra...
2. https://procontract.due-north.com/Contra...
3. mailto:[Hounslow Borough Council request email]
4. http://www.ico.org.uk/
5. mailto:[email address]
6. http://www.nationalarchives.gov.uk/doc/o...
http://www.nationalarchives.gov.uk/doc/o...
7. London Borough of Hounslow
https://www.hounslow.gov.uk/info/20112/s...