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A Children's/Education FOI request

Patrick made this Freedom of Information request to London Borough of Havering Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

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Patrick
Delivered

Dear London Borough of Havering,

I would be grateful if you could please provide the following information:

1. The software suppliers your Local Authority uses for:
• Education management, including but not limited to Admissions, Early Years, Home to School Transport, Free School Meals, Children in Employment, Children in Entertainment, Children’s Missing Education, SEND, NEET, Youth Offending, Children’s Centre Management

2. The amount paid to these suppliers annually for licencing, support and maintenance and cloud hosting (if applicable)
3. The contract term, renewal dates and optional extension periods – if your contract is an annual rolling renewal then please state this
4. The notice period you are required to give for each
5. The contract manager responsible for market engagement when the contracts end

Yours faithfully,
Patrick West

Link to this Report
London Borough of Havering

 

 

 
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[2]Image

Freedom of Information Request Case Confirmation
Your Reference HAV-FOI-992984

Thank you for your FOI Request dated 19 Jul 2024. We will try to resolve
your case by 16 Aug 2024

 

The details of your case are below

Subject: A Children's/Education FOI request

Services: Children's Social Care,Education

 

Your Name: Mr Patrick West

Address:

Email: [FOI #1148685 email]

 

 

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References

Visible links

Link to this Report
London Borough of Havering

Dear Patrick West,

I am writing to acknowledge the receipt of your recent request for
information, which we received on 19 July 2024. Please know that your
email is currently under review, and we aim to provide you with a response
as promptly as possible. 

The Freedom of Information Act 2000 allows authorities 20 working days,
following the date of receipt, in which to respond to requests. We are
committed to adhering to this timeline. 

It is important to note that the legislation outlines various exemptions
that may prevent the release of certain information. If any of these
exemptions apply to your request, we will inform you accordingly, along
with the reasons for withholding the information and your rights of
appeal. 

Additionally, please keep in mind that the legislation grants access to
information "held" by the Council, rather than for the creation of new
information or opinion. Therefore, we may only be able to provide
documents or data containing the information we hold in response to your
request. 

In some cases, there may be a fee associated with supplying the requested
information. If applicable, we will calculate this fee and inform you
accordingly. In this event, any fee must be paid before the information is
released. 

If you have any questions or concerns about your request, please don't
hesitate to reach out to us by responding to this email. We're here to
assist you throughout this process. 

For further information regarding Access to Information, you can also
contact the Office of the Information Commissioner at the following
address: 

Office of the Information Commissioner 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Telephone: 0303 123 1113 

Website: [1]www.ico.org.uk  

 

Thank you for your understanding and patience as we work through your
request. 

 

Yours sincerely, 

Amina Shirwa | Triage and Research Officer

London Borough of Havering | Customer Insight, Information &
Investigations Team

Town Hall, Main Road, Romford, RM1 3BB

t  01708 43 4343 |

e [Havering Borough Council request email] - Entering case reference in the subject line 

w [2]www.havering.gov.uk 

To make a Freedom of Information Request: [3]Making a Freedom of
Information request 
To make a Subject Access Request: Requesting personal information -
[4]Subject Access Request
To make a complaint: [5]Complaints | Complaints | The London Borough Of
Havering
To make a social care complaint: [6]Make a complaint about Adult or
Childrens Social Care

 

References

Visible links
1. http://www.ico.org.uk/
2. http://www.havering.gov.uk/
3. https://www.havering.gov.uk/info/20044/f...
4. https://www.havering.gov.uk/info/20044/f...
5. https://www.havering.gov.uk/info/20047/c...
6. https://www.havering.gov.uk/socialcareco...

Link to this Report
London Borough of Havering

Dear Patrick West,

Thank you for your request for information made under the Freedom of
Information Act 2000.  We have carefully considered your request, and we
are providing the following response: 

Information  Dear London Borough of Havering, I would be grateful if you
request could please provide the following information
Question 1 The software suppliers your Local Authority uses for: •
Education management, including but not limited to Admissions,
Early Years, Home to School Transport, Free School Meals,
Children in Employment, Children in Entertainment, Children’s
Missing Education, SEND, NEET, Youth Offending, Children’s
Centre Management 
Response Synergy (The Access Group) - Education System

ChildView (CACI) – Youth Offending – Youth Justice Case
Management System

LiquidLogic LCS & EHM (System C) – Social Care Case Management
System
Question 2 The amount paid to these suppliers annually for licencing,
support and maintenance and cloud hosting (if applicable)
 Synergy - Education System – S&M = £146,923.08 Hosting –
£63,465.86

Response ChildView – Youth Offending – License and Maintenance -
£16,393.67

LiquidLogic LCS & EHM Case Management System – S&M -
£108,128.93  Hosting - £78,002.29
The contract term, renewal dates and optional extension
Question 3 periods – if your contract is an annual rolling renewal then
please state this
Synergy – Contract End Date - 31/07/2026

Response Child View – Contract End Date 31/03/2025

LiquidLogic – Contract End Date 31/12/2024
Question 4 The notice period you are required to give for each
Response  6 months  
Question 5 The contract manager responsible for market engagement when
the contracts end
Synergy – Trevor Cook – [email address]

Response Child View - Simon Brown – [email address]

LiquidLogic – David Clifton – [email address] 

 

We trust the information provided is of use to you, and we will consider
your request closed. 

If you are dissatisfied with how your request has been handled, you have
the right to request an internal review within 2 months. You can do this
by responding to this email or by sending a written request to the
following postal address: 

Customer Insight, Information & Investigations Team 

London Borough of Havering 

Town Hall 

Main Road 

Romford 

RM1 3BD 

Additionally, you have the right to complain to the Information
Commissioner at the following address: 

Office of the Information Commissioner 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Telephone: 0303 123 1113 

Website: [1]www.ico.org.uk  

Please don't hesitate to reach out if you have any further questions or
concerns. 

Yours sincerely, 

 

London Borough of Havering | Customer Insight, Information and
Investigations

To make a Freedom of Information Request: [2]Making a Freedom of
Information request

To make a Subject Access Request: [3]Requesting personal information -
Subject Access Request

To make a complaint: [4]Complaints | Complaints | The London Borough Of
Havering

To make a social care complaint: [5]Make a complaint about Adult or
Childrens Social Care

References

Visible links
1. http://www.ico.org.uk/
2. https://www.havering.gov.uk/info/20044/f...
https://www.havering.gov.uk/info/20044/f...
3. https://www.havering.gov.uk/info/20044/f...
https://www.havering.gov.uk/info/20044/f...
4. https://www.havering.gov.uk/info/20047/c...
https://www.havering.gov.uk/info/20047/c...
5. https://www.havering.gov.uk/socialcareco...
https://www.havering.gov.uk/socialcareco...

Link to this Report
We don't know whether the most recent response to this request contains information or not – if you are Patrick (Account suspended) please sign in and let everyone know.