Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[email address]

Dear Patrick

Request FOI/10290

Further to your request received on 19/07/2024, I confirm that the Council
has now considered your request under the Freedom of Information Act
2000. For ease of reference, I will now address each of your questions in
turn.

Dear Croydon Borough Council,

I would be grateful if you could please provide the following information:

1. The software suppliers your Local Authority uses for:
• Education management, including but not limited to Admissions, Early
Years, Home to School Transport, Free School Meals, Children in
Employment, Children in Entertainment, Children"s Missing Education, SEND,
NEET, Youth Offending, Children"s Centre Management

Our education management system (EMS) is Synergy supplied by The Access
Group.
We are in the final stages of migrating to Synergy from Capita ONE EMS -
Children in Employment, Children in Entertainment are in the final module
we are using which is scheduled to migrate next month.
Youth Justice is managed in Core + also supplied by The Access Group (this
system also has modules for post 16 statutory reporting - costs cover both
as they aren't apportioned)

2. The amount paid to these suppliers annually for licencing, support and
maintenance and cloud hosting (if applicable)

Synergy 92,975
Capita ONE 55,978
Core + 39,800

3. The contract term, renewal dates and optional extension periods – if
your contract is an annual rolling renewal then
please state this

Synergy = 10-year contract from 2019, structured 3+3+3+1
ONE = annual renewals until migration completed. Current contract ends end
Mar 25 and not expected to be extended further
Core + = Just completed a tender and awarded for 3 years

4. The notice period you are required to give for each

Synergy = 30 days
Capita ONE = 6 months for intention to cancel
Core+ = 12 months for early termination. Otherwise, reasonable notice for
contractor to enter premises and remove equipment

5. The contract manager responsible for market engagement when the
contracts end

Fahid Ahmad – Commercial Contracts Manager

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act you may ask for an internal review.
This should be submitted to us within 40 working days of this response.
You can do this by outlining the details of your complaint by:

Email:        [2][email address]

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

Floor 7 - Zone B

8 Mint Walk

Croydon, CR0 1EA

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF

Yours sincerely,

Information Team

Croydon Digital Services

Assistant Chief Executive Directorate

Bernard Wetherill House,

Mint Walk,

Croydon,

CR0 1EA

[3][email address]

[4][email address]

References

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