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A breakdown of costs for ICT related services to primary schools in Wirral.

Lee Wilson made this Freedom of Information request to Wirral Metropolitan Borough Council

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From: Lee Wilson

14 February 2012

Dear Wirral Metropolitan Borough Council,

Please can you provide a full break down of how much each primary
school is charged for the ICT services that are provided by the
local authority?

Please can you break down these figures into charges for each
individual service:

On-site support
CARS
Internet connection
Internet filtering
Webmail
Software support (SIMS)
And any other ICT services that they pay for (eg hardware)

Please can you detail callout charges for ICT related issues for
Wirral schools?

Please can you detail the notice period schools must give to opt
out of these service contracts?

Please can you provide a list of schools currently receiving these
services?

Please can you provide details of official complaints about ICT
services levied against Wirral Council made by primary schools in
Wirral in the last 12 months?

Please can you name any equipment and/or service vendors who have
formal agreements to provide goods or services to Wirral schools
and/or to Wirral council ICT support staff?

Thank you, I look forward to your response.

Yours faithfully,

Lee Wilson

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From: Lee Wilson

14 March 2012

Dear Wirral Metropolitan Borough Council,

I sent a freedom of information request (A breakdown of costs for
ICT related services to primary schools in Wirral.). The response
is now overdue. I should have had a response by 13th March 2012.
Please can you explain why?

Yours faithfully,

Lee Wilson

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From: O'Hare, Tracy J.
Wirral Metropolitan Borough Council

19 March 2012

Hello Lee Wilson

 

Thank you for your request below, apologies for the slight delay, here is
the information Wirral Council can supply;

 

The Council has details of its Contracts which have been let on The Chest
please see detail below:-

[1]https://www.thechest.nwce.gov.uk/procont...

 

If you are interested in doing business with the Council please see detail
at the link below

 

 [2]http://www.wirral.gov.uk/my-services/bus...

 You may also wish to contact the schools direct for any recorded
information they can supply, if there is any further queries please do not
hesitate to contact.

.

 

 However, Wirral Council provides ICT support as a traded service to
Wirral Schools and as such we are in direct competition with other
external providers.  Because of this unique position we are in with regard
to ICT support to schools, the Council believes that the information
requested, in the main, is commercially sensitive.

 

 Much of the information you have requested, is considered to be
commercially sensitive by the Council and we are therefore unable to
release it to you. The exemption we have relied on is section 43 of the
legislation.  The Council has considered the public interest test and
believes that in the interests of fair competition in bidding for
contracts/tendering we are unable to disclose the information requested.

You have the right under Section 17 of the Freedom of Information Act 2000
to ask for an internal review of the refusal to some of the information
requested.  Please would you direct any request for an internal review to
Mr Surjit Tour, Head of Legal and Member Services, Department of Law, HR
and Asset Management, Town Hall, Brighton Street , Wallasey , CH44 8ED

You do have the right to complain to the information Commissioner, if you
are dissatisfied with the outcome of any internal review, whose office is
situated at :

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Tel: 08456 30 60 60 or 01625 54 57 45

I hope that you find this information useful, apologies for the slight
delay, if you have any further queries please do not hesitate to contact.

Kind regards

 

Tracy O'Hare

FOI Co-ordinator

Wirral Metropolitan Borough Council

CH41 6BU

[Wirral Borough Council request email]

 

This information supplied to you is copyrighted and continues to be
protected by the Copyright, Designs and Patents Act 1988.   You are free
to use it for your own purposes, including any non commercial research you
are doing and for the purposes of news reporting. Any other reuse, for
example commercial publication, would require our specific permission, may
involve licensing and the application of a charge

 

 

Please can you provide a full break down of how much each primary

     school is charged for the ICT services that are provided by the

     local authority?

    

     Please can you break down these figures into charges for each

     individual service:

    

     On-site support

     CARS

     Internet connection

     Internet filtering

     Webmail

     Software support (SIMS)

     And any other ICT services that they pay for (eg hardware)

    

     Please can you detail callout charges for ICT related issues for

     Wirral schools?

    

     Please can you detail the notice period schools must give to opt

     out of these service contracts?

    

     Please can you provide a list of schools currently receiving these

     services?

    

     Please can you provide details of official complaints about ICT

     services levied against Wirral Council made by primary schools in

     Wirral in the last 12 months?

    

     Please can you name any equipment and/or service vendors who have

     formal agreements to provide goods or services to Wirral schools

     and/or to Wirral council ICT support staff?

     -------------------------------------------------------------------

     Please use this email address for all replies to this request:

     [FOI #105874 email]

    

     Disclaimer: This message and any reply that you make will be

     published on the internet. Our privacy and copyright policies:

     http://www.whatdotheyknow.com/help/offic...

    

     If you find this service useful as an FOI officer, please ask your

     web manager to link to us from your organisation's FOI page.

    

    

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