999 System Performance and Failures

Richard Taylor made this Freedom of Information request to Office of Communications

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.


Could you please release:

i/ Details of all failures in the 999 system which have been reported to OFCOM to-date in 2011; including information on any investigations and resolutions of problems identified.
ii/ OFCOM's latest report on the performance of the 999 system.
iii/ The code of practice for the Public Emergency Call Service


Richard Taylor

Jonathan Ruff, Office of Communications

1 Attachment

Dear Mr Taylor


Request for Information – Reference number 1-190154366


Thank you for your request for information regarding 999 system
performance and failures. Your request was received on 12 October 2011.


Where we hold the information you have requested we will endeavour to
answer your request in full and within 20 working days. If we are unable
to provide the information requested, we will explain why the information
has not been provided. However, as you have indicated that your request is
urgent, we aim to respond as quickly as possible.


If you have any queries then please contact
[1][Ofcom request email]. Please remember to quote the
reference number above in any future communications.


Yours sincerely


Jonathan Ruff


:: Jonathan Ruff
Policy Advisor

Competition Group

020 7981 3478

[2][email address]
[3]Ofcom - Office of Communications
Riverside House
2a Southwark Bridge Road
London SE1 9HA
020 7981 3000


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Helen Cross left an annotation ()

The Department for Communities and Local Government has today released a copy of the Public Emergency Call Service Code of Practice in response to another request: http://www.whatdotheyknow.com/request/99...

Helen Cross left an annotation ()

Apologies, I linked back to this request in error. Correct URL is: http://www.whatdotheyknow.com/request/pu...

Information Requests, Office of Communications

1 Attachment

Dear Mr Taylor
Please find attached a letter in respect of your request for information.
Kind regards

:: Julia Snape
Information Rights Advisor
Content, International and Regulatory Development
Direct Line: 020 7981 3875
[email address]

:: Ofcom
Riverside House
2a Southwark Bridge Road
London SE1 9HA
020 7981 3000

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Information Requests, Office of Communications

2 Attachments

Dear Mr Taylor,

Please find response and enclosures attached.

Should you have any further queries please email us at [Ofcom request email].

Yours sincerely,

Eleanor Berg

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Richard Taylor left an annotation ()

The response is partially a refusal on the grounds:

"some of the information collected as part of Ofcom’s monitoring and investigations work relates to the functioning of the 999 system and the procedures in place between Communications Providers and the emergency services. This information includes information regarding potential vulnerabilities of the 999 system and specific Communications Providers’ infrastructure for handling emergency calls and their crisis management procedures. As the 999 system and the public’s ability to make emergency calls is a critical part of the national infrastructure in circumstances where there is a threat to national security, this information is exempt from disclosure under section 24(1) of the Freedom of Information Act."