We don't know whether the most recent response to this request contains information or not – if you are John Brown please sign in and let everyone know.

Dear Norfolk Fire and Rescue Service,

How many 999 calls were received in the last year?

How many given the highest priority and how long until crewsarrived?

What are the guidelines or policy on grading calls with relevant response times?

Yours faithfully,

John Brown

Freedom of Information, Norfolk Fire and Rescue Service

Good Morning,

Freedom of Information Act 2000 – Information Request ENQ-391085-F0X7D0

Thank you for your request for information under the Freedom of Information Act 2000 received on 03 February 2020.

We have up to 20 working days in which to deal with your request. If we require clarification regarding your request, we will contact you to explain this. The 20 working day period will then start from the day that we receive your clarification.

You will also be informed in advance if there is a charge for supplying copies of the information.

Please also be aware that, if the requested information contains references to any third parties, we may need to consult these individuals about the release of their personal data before making a decision whether or not to release the information to you.

We will also provide an explanation if any information is not released to you.

Should you have any queries regarding your request, please contact the team by email [Norfolk Fire and Rescue Service request email] or by telephone 01603 222661.

Yours sincerely,

Sarah Cooper, Business Support Assistant
Information Compliance Team
Dept: 01603 222661
Bay 7-9, Ground Floor, County Hall, Norwich

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Freedom of Information, Norfolk Fire and Rescue Service

Dear Mr Brown
 
Freedom of Information Request ENQ- 391085-F0X7D0
 
I refer to your request for information dated 3 February 2020.
 
You asked for:
 
1.      How many 999 calls were received in the last year?
 
Our response:
 
We assumed that your request relates to fire related 999 calls, as these
are the highest priority and the second part of your request relates to
those with the highest priority.   Information about fire related
incidents are published by the Home Office on their website at the link
below:
[1]https://assets.publishing.service.gov.uk...
 
 
2.      How many given the highest priority and how long until
crewsarrived?
 
Our response:
 
Our response times and number of fire incidents by type of incident
attended are published by the Home Office per financial year here:
[2]https://assets.publishing.service.gov.uk...
-fire1001-jan2020.xlsx
 
 
3.      What are the guidelines or policy on grading calls with relevant
response times?
 
Our response:  
 
Our response standards are as follows:
•       To arrive at ‘fire – life risk incident’ within 10 minutes of the
crew being alerted at least 80% of the time.
•       To arrive at ‘non-fire – life risk incidents’ within 13 minutes of
the crew being alerted at least 80% of the time.
•       To arrive at ‘other (non-life risk) fire incidents’ within 13
minutes of the crew being alerted at least 80% of the time.
•       To arrive at ‘other non-emergency incidents’ within 45 minutes of
the crew being alerted at least 80% of the time.
 
More information is published here:
[4]https://www.norfolk.gov.uk/safety/norfol...
 
If you are dissatisfied with our handling of your request you have the
right of appeal through the Council’s internal review procedure by setting
out the grounds of your appeal in writing to:
 
[email address]
or Information Compliance Team
Room 043
County Hall
Martineau Lane
Norwich
NR1 2DH
 
An appeal should be submitted within 40 working days of the date of this
notice and should be identified as "FOI Appeal".
 
If you are dissatisfied after pursuing the complaints procedure, you may
apply to the Information Commissioner under Section 50 of the Act for a
decision whether your request for information has been dealt with in
accordance with the requirements of Part I of the Act.  Refer to the ICO
Website at: [5]https://ico.org.uk/concerns/ for advice on how to report a
concern.  Or you can write to them at:
 
First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane, Wilmslow
Cheshire
SK9 5AF
 
Yours sincerely
 
Bev Whittaker, Information Compliance Officer 
Information Management 
Tel: 01603 638017 | Dept: 01603 222661
Bays 7,8 & 9, Ground Floor, South Wing, County Hall, Martineau Lane,
Norwich 
  
 
 
 

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We don't know whether the most recent response to this request contains information or not – if you are John Brown please sign in and let everyone know.