Dear South Western Ambulance Service NHS Foundation Trust,

How many 999 calls were received in the last year?

How many given the highest priority and how long until Officers arrived?

What are the guidelines or policy on grading calls with relevant response times?

Yours faithfully,

John Brown

Information Governance, South Western Ambulance Service NHS Foundation Trust

2 Attachments

Dear John,

 

Thank you very much for your Freedom of Information request. I attach a
leaflet containing further information about both your rights and our
obligations under this legislation.

 

In answer to your questions:

 

How many 999 calls were received in the last year?

Our Integrated Corporate Performance Report contains year to date totals
and a month-by-month breakdown of call volume:
[1]https://www.swast.nhs.uk/assets/1/icpr_d...

 

How many given the highest priority and how long until Officers arrived?

Category 1 is the highest call priority, a breakdown of these calls
compared to other categories of call is also available in the report

[2]https://www.swast.nhs.uk/assets/1/icpr_d...

The report also contains our average response times.

We do not report our performance in terms of when “officers” arrive; our
Operations Officers are generally only dispatched to incidents such as
multi casualty, complex needs, or any other particularly difficult
circumstances where an ambulance crew may require extra support.

 

What are the guidelines or policy on grading calls with relevant response
times?

Please see
[3]https://www.england.nhs.uk/urgent-emerge...
for details on the Ambulance Response Programme, this website explains the
different ways in which ‘999’ calls are categorised and the target
response times.

 

Please feel free to contact me if you require further clarification of the
information provided, or to discuss any aspect of the way in which we have
responded to your request.   However, if you are dissatisfied with our
response, you also have the right to make use of the following complaints
procedures:

 

·         In the first instance you may write to the Chief Executive of
this Trust

 

Mr Ken Wenman

South Western Ambulance Service NHS Foundation Trust

Abbey Court

Eagle Way

Exeter EX2 7HY

 

Mr Wenman will then either make arrangements for your complaint to be
reviewed and for the outcome to be communicated to you, or will convene a
panel of Trust Directors to consider an appeal against a decision to
withhold information.

 

·         If you are unhappy with the response to your complaint, or
findings of the Panel, you can write to the Information Commissioner at:

 

Information Commissioner’s Office,

Wycliffe House,

Water Lane,                                 

Wilmslow,

Cheshire.  SK9 5AF

 

Tel: 01625 545 700

Fax: 01625 524 510

 

Kind regards,

Clare Lunk | Assistant Information Governance Manager
South Western Ambulance Service NHS Foundation Trust

 

Direct Line 01392 261 603 | Web [4]www.swast.nhs.uk | E-Mail
[email address]

Trust Headquarters, Abbey Court, Eagle Way, Exeter, EX2 7HY, TrustHQ

References

Visible links
1. https://www.swast.nhs.uk/assets/1/icpr_d...
2. https://www.swast.nhs.uk/assets/1/icpr_d...
3. https://www.england.nhs.uk/urgent-emerge...
4. http://www.swast.nhs.uk/