999 calls

John Brown made this Freedom of Information request to East Midlands Ambulance Service NHS Trust as part of a batch sent to 23 authorities

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. By law, under all circumstances, East Midlands Ambulance Service NHS Trust should have responded by now (details). You can complain by requesting an internal review.

Dear East Midlands Ambulance Service NHS Trust,

How many 999 calls were received in the last year?

How many given the highest priority and how long until Officers arrived?

What are the guidelines or policy on grading calls with relevant response times?

Yours faithfully,

John Brown

FOI, East Midlands Ambulance Service NHS Trust

Dear Mr Brown,
Thank you for your information request of February 3rd - please regard this email as acknowledgement of receipt.
We will process your request under the terms of the Freedom of Information Act 2000 and provide a response within the 20 working day timescale stipulated by the Act.

However before we can start to process your request can you please clarify confirm:
"How many 999 calls were received in the last year?" - is the period 1st January 2019 until 31st December 2019?

Thank you in anticipation

If I do not receive the information within three months your request will be considered to have lapsed. (Under section 1(3) of the Freedom of Information Act, a public authority need not comply with a request unless any further information reasonably required to locate the information is supplied).

If you have any queries about this process, please do not hesitate to contact me.
Best wishes

Mark Clutton
Information Governance Coordinator

East Midlands Ambulance Service NHS Trust
Nottingham Divisional HQ
Beechdale Road
Nottingham
NG8 3LL

 Emergency care | Urgent care | We care          

Telephone: 0115 919 3492
Mobile:
Email: [email address]
www.emas.nhs.uk
@EMASNHSTRUST

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