999 and 101 call waiting times

The request was successful.

Dear Cleveland Police,

Please provide me with the number of 999 calls and 101 calls made to you in each of the past three complete calendar years.

For each year please provide me with the average (mean) waiting time before each type of call was answered.

Please also provide me with the longest waiting time before each type of call was answered, and the number of calls that exceeded one minute waiting time on hold.

Yours faithfully,

Alan Selby

Freedom of Information, Cleveland Police

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References

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2. mailto:[email address]

Freedom of Information, Cleveland Police

Enquiry ref: 10961-19

I acknowledge receipt of your enquiry received by this office on 29th May.

As set out by the Freedom of Information Act it will be our aim to respond to your request by 26th June. In some cases, however, we may be unable to achieve this deadline and would hope to contact you should this be the case.

Please note the ‘working day’ is defined as any day other than a Saturday, Sunday or a day which is a bank holiday in any part of the United Kingdom. The first reckonable day is the first working day after receipt.

If you have any questions regarding your request please contact this office.

Mrs M Johnson
Freedom of Information Decision Maker
Department of Standard & Ethics | 1 Cliffland Way | Hemlington | TS8 9GL

Telephone: 01642 306825 & 01642 306832

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Public Service | Transparency | Impartiality | Integrity

Please do not use social media or email to report crime as we do not monitor these accounts 24/7. Dial 999 in an emergency or visit the contact us section of our website for all reporting options.

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Freedom of Information, Cleveland Police

1 Attachment

Dear Mr Selby,

Enquiry Ref: 10961/2019

I write in connection with your request for information dated 29th May 2019 and received by this office on that date. Below are the questions raised in your request and our response.

Please provide me with the number of 999 calls and 101 calls made to you in each of the past three complete calendar years.
For each year please provide me with the average (mean) waiting time before each type of call was answered.
Please also provide me with the longest waiting time before each type of call was answered, and the number of calls that exceeded one minute waiting time on hold.
a) We have attached a document that contains all of the information we have been able to retrieve relative to your request.

Please note that any statistical data supplied in relation to Freedom of Information requests is a snapshot of data held at the time the request was received by the Freedom of Information office and is subject to constant change/updates.

The Cleveland Police response to your request is unique and it should be noted that Police Forces do not use generic systems or identical procedures to capture and record data therefore responses from Cleveland Police should not be used as a comparison with any other force response you receive.

If you are not satisfied with this response or any actions taken in dealing with your request you have the right to request an independent internal review of your case under our review procedure. The APP College of Policing guidance states that a request for internal review should be made within 20 working days of the date on this response or 40 working days if extenuating circumstances to account for the delay can be evidenced.

If we can be of any further assistance please do not hesitate to contact this office on 01642 306825 or 01642 306832.

Yours sincerely,

Ms E McGuigan
Freedom of Information Decision Maker
Directorate of Standards and Ethics
Cleveland Community Safety Hub | 1 Cliffland Way | Hemlington | TS8 9GL
Tel: 01642 306832 or 01642 306825
E-mail: [Cleveland Police request email]

Website | Facebook | Twitter | Instagram | LinkedIn

       
Public Service | Transparency | Impartiality | Integrity

Please do not use social media or email to report crime as we do not monitor these accounts 24/7. Dial 999 in an emergency or visit the contact us section of our website for all reporting options.

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