DWP Central Freedom of
Information Team
Caxton House
6-12 Tothil Street
London
SW1H 9NA
M Downing
freedom-of-information-
xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx
xxxxxxx@xxx.xxx.xx
DWP Website
Our Ref: FOI2023/36839
24 May 2023
Dear M Downing,
Thank you for your Freedom of Information (FoI) request received on 13 May. You wrote:
“I am requesting the fol owing recorded information about metrics measuring DWP
responses to complaints made to Universal Credit:
1. Proportion of complaints for which a final response is made.
2. Proportion of complaints which are acknowledged.
3. Proportion of complaints which are responded to within 15 working days.
4. Average time taken to make a response to complaints for which a final response is
made.”
DWP Response
We are unable to deal with your FoI request without clarification of the information you seek.
To help us do so, we would like to know which time period your request relates to.
Under Section 16 of the FoI Act we should assist you in helping you focus your request.
As your request is unrestricted by time or geography, we are concerned that the cost of
answering this request would exceed the cost limit al owed in law.
You may consider limiting your request to one month.
We wil consider any revised request however we cannot guarantee that any revised request
wil fal within the cost limit.
If you have any queries about this letter, please contact us quoting the reference number
above.
Yours sincerely,
DWP Central Freedom of Information Team
Department for Work and Pensions
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Your right to complain under the Freedom of Information Act
If you are not happy with this response you may request an internal review by e-mailing
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.xx or by writing to: DWP Central FoI Team, Caxton
House, 6-12 Tothil Street, London, SW1H 9NA.
Any review request should be submitted within two months of the date of this letter.
If you are not content with the outcome of the internal review you may apply directly to the
Information Commissioner’s Office for a decision. General y, the Commissioner cannot make
a decision unless you have exhausted our own complaints procedure. The Information
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire SK9 5AF.
Website:
ICO FOI and EIR complaints or telephone 0303 123 1113.
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