This is an HTML version of an attachment to the Freedom of Information request 'It is or is not Mandatory to provide full details of an Email address and complete and LFW1?'.

 
 
 
DWP Central Freedom of Information Team
Annex A 
 
e-mail: freedom-of-information-re
 
[email address]
 
Our Ref: FOI 3917
 
 

09 January 2012
Annex A 
 
 
 
 
Dear Ian Wolf 
 
Thank you for your Freedom of Information request of 26th December 2011 
 
You requested the following information: 
 
Can you please provide internal information that confirms that it 
is or is not a Mandatory Jobcentre requirement (subject to benefit 
sanctions), or requires consent, for customers to provide full 
details of their: 
      
Email address? 
      
and it is or is not a Mandatory Jobcentre requirement (subject to 
benefit sanctions), or requires consent, for customers to complete 
your LFW1 form? (Looking for Work questions) 
 
It is not mandatory for every claimant to provide an email address.  However, claimants must 
do everything that can be reasonably expected to give themselves best prospects of 
employment.  Depending on a claimant’s individual circumstances and the type of work being 
sought, the Jobseeker’s Agreement may therefore include specific steps such as opening an 
email account. Jobseeker’s Agreement guidance states 
 
19. All activities are to be specific.  For example, if: 
  using specific newspapers, trade papers or websites is appropriate, list them and provide 
information about how often and where they can be accessed; 
  searching online is appropriate, state how often and include website URLs if known; 
  speculative approaches to employers are appropriate, specify how many and make sure 
they are well targeted; and 
  an email address is important, agree a date by which one will be created if the claimant 
does not already have one. 
 
Where the adviser considers that a specific activity is reasonable in terms of improving 
employment prospects, but the claimant is unwilling to undertake such activity, the requirement 
may be made mandatory (subject to benefit sanctions) by the issue of a Jobseeker’s Direction. 
 

 
Turning to your second question, the main purpose of the New Jobseeker Interview is to 
discuss and agree realistic job goals, the days and hours you are available for work and those 
jobsearch activities that, if taken, will offer the best chance of success.  Gathering information 
beforehand on form LFW1 is intended to be helpful and inform the interview, but completion is 
not mandatory. Guidance states 
 
18. Asking the claimant to provide information can also be helpful.  For example, completing a 
‘Looking for Work Questionnaire’ while awaiting the start of their New Jobseeker Interview 
might highlight areas for discussion and help the adviser provide appropriate support. 
If you have any queries about this letter please contact me quoting the reference number 
above.   
Yours sincerely,  
 
 
DWP Central FoI Team 
 
 
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Your right to complain under the Freedom of Information Act 
 
If you are not happy with this response you may request an internal review by e-mailing freedom-of-information-
[email address] or by writing to DWP, Central FoI Team, 5th Floor The Adelphi, 1-11, John Adam Street, 
London WC2N 6HT. Any review request should be submitted within two months of the date of this letter.  
 
If you are not content with the outcome of the internal review you may apply directly to the Information 
Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have 
exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information 
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF www.ico.gov.uk