20 October 2022 Freedom of Information Request
We are writing in response to your Freedom of Information request. Your request has been considered in
accordance with the requirements of the Freedom of Information Act and our Data and Information
Management Policy. You asked for the following information:
Since October 14, 2018, please provide a breakdown of how many Transport for Wales trains have, by financial
1) Been delayed by up to 15 minutes
2) Been delayed by up to 30 mins
3) Delayed by up to an hour
4) Delayed by more than an hour
5) Completely cancelled
Having reviewed your questions, we are able to provide the attached spreadsheet containing this
Transport for Wales
If you are unhappy with the way your request has been handled and wish to make a complaint or request a
review of our decision, please write to the Head of Freedom of Information at either Transport for Wales, 3 Llys
Cdwyn, Pontypridd, CF37 4TH or email@example.com.
Your request must be submitted within 40
working days of receipt of this letter. If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a decision.
The Information Commissioner (ICO) can be contacted at Information Commissioner's Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF or you can contact the ICO through the 'Make a Complaint' section of
their website on this link: https://ico.org.uk/make-a-complaint/
The relevant section to select will be "Official or Public Information".