European Operational Policy Team
North West Region
PO Box 306
Department 45
Liverpool
L2 0QN
Maia Bailey
[mailto:request-89709-
www.ukba.homeoffice.gov.uk
xxxxxxxx@xxxxxxxxxxxxxx.xxx]
(FOI)Home Office Ref: 20330
Date: 9 November 2011
Dear Ms Bailey,
Thank you for your e-mail of 14th October in which you have asked for copies of all
application forms and guidance notes issued from September 1997 through to the
present in respect of European Family Permits, Residence Cards, Residence
Documents and Permanent Residence. You are also seeking information on the
dates these forms were revised and ask specifically for a summary of key changes to
each form.
Your request has been handled as a request for information under the Freedom of
Information (FoI) Act 2000.
I regret to inform you that despite a thorough search, and liaison with external
partners, the UK Border Agency does not hold the information you have requested.
In trying to retrieve the back catalogue of forms I have liaised with the National
Archives and the Foreign and Commonwealth Archive service. In doing so it has
emerged that the majority of the files transferred to the archive are policy documents
and, whilst they may refer to the forms requested they do not contain actual copies of
the relevant forms. However, current copies of Home Office application forms,
including guidance notes, are available to download from the from the UK Border
Agency website -
www.ukba.homeoffice.gov.uk using the form finder facility.
With regard to your request for any documents advising of protocol for instances
where there is clear evidence of a delay or fault which can be attributed to the
Agency; I can confirm that the Agency has a clear remit in terms of the level of
customer service it provides. Again full details can be found on the website at
www.ukba.homeoffice.gov.uk/aboutus/service/. The website also indicates how a
complaint can be made if necessary and outlines the protocols of how the Agency
will respond
www.ukba.homeoffice.gov.uk/aboutus/contact/makingacomplaint/
If you are dissatisfied with this response you may request an independent internal
review of our handling of your request by submitting your complaint within two
months to the address below, quoting reference 20330. If you ask for an internal
review, it would be helpful if you could say why you are dissatisfied with the response
Information Access Team
Home Office
Ground Floor, Seacole Building
2 Marsham Street
London SW1P 4DF
e-mail
: xxxxxxxxxxx@xxxxxxxxxx.xxx.xxx.xx
During the independent review the department’s handling of your information request
will be reassessed by staff who were not involved in providing you with this response.
Should you remain dissatisfied after this internal review, you will have a right of
complaint to the Information Commissioner as established by section 50 of the
Freedom of Information Act.
Yours sincerely,
D. Shaw
Policy Officer
European Operational Policy Team
North West region
UK Border Agency