StreetCare (StreetScene) / Veolia
Team Leaders / Managers Meeting
Tuesday 4th December 2007
No.
Item
Action by
1.
Persons Present
Bridie Cahill (BC) StreetCare – Team Leader
John Rymer
(JR)
StreetCare – Team Leader
Mark O’Brien
(MOB)
StreetCare – Team Leader
Jean Francois Moreau (JFM)
Veolia – Street Cleaning Manager
Dave Lynas
(DL)
Veolia – Recycling Manager
Nicola Percival
(NP)
StreetCare – Education Team Leader
2.
Apologies for Absence
Tony Talman
(TT)
Urgent work for auditors
Paul Booth
(PB)
No attendance
3.
Minutes of Previous Meeting
The minutes of the meeting held on 27th November 2007 were previously circulated and
agreed as an accurate record.
4.
Matters Arising from Minutes of 27th November 2007
4(a)
Agenda
4(a)I
New Agenda
JR circulated a new style agenda for discussion. The reasoning behind the new agenda
was to focus the meeting on problems that hadn’t been solved and not on new
problems. Solutions for new problems should be discussed and resolved by officers
and Veolia managers and supervisors and only introduced to this meeting if there are
issues that cannot be readily resolved.
After discussion the meeting decided to work with the new agenda and to alter, add or
remove topics as and when decided by the meeting. All thought it worthwhile to have
reviewed the agenda.
4(b)
Issues Arising
Completed
4(b)i
Participation Monitoring 8(c)i
NP reported that the participation was fairly high, varying from about 40% to 50+%.
There was a variance in the weights collected per household. This was probably due to
the variation in the types of materials collected in different areas. There appears to be
a need for different messages to different rounds. NP agreed to circulate the statistics
to members after the meeting.
5.
Problems
5(a)
New Problems
5(a)i
Contaminated Organic Bins
DL/NP
DL reported that there was an increase in contaminated organic bins being reported
by the crews. It was apparent that this information from the crews wasn’t coming
through to StreetCare.
The meeting agreed to a pilot scheme using one crew from the north and one crew
from the south. G01 and G08 were decided as the best options. DL agreed to discuss
with the crews to get them recording the contaminated lists starting from Monday 10th
December. Due to the holiday period Ward Officers will start education visits in the
New Year using records compiled by G01 and G08.
DL to liaise with NP and give a progress report at the next meeting.
5(a)ii
Park Royal Cleaning
JFM/MOB
JFM discussed a change in methods for cleaning parts of Park Royal Industrial Estate
and sort assistance in monitoring the changes. The changes involved moving a
barrow beat from Park Royal to Church End. MOB will liaise with SAR and then
have further discussions with JFM.
5(a)iii
Racial Abuse
Information
It was reported that the allegation of racial abuse by a Veolia operative (temp)
resulted in instant dismissal from the contract.
5(a)iv
Morland Gardens Planters
MOB/JFM
MOB informed the meeting of litter problems in the above planters that wasn’t being
properly resolved. JFM agreed to investigate and report back at the meeting on 18th
December (he is away for next meeting).
5(a)v
Hillview Avenue
JR/JFM
JR reported human vomit not cleaned since 20th November. JFM agreed to
investigate and report back.
5(a)vi
Sheridan Gardens
JR/JFM
JR reported excessive delay in removing weeds from Sheridan Gardens.
5(b)
On-Going Problems
Nothing to report
5(c)
For Further Action
Nothing to Report
6.
Corrective Action Plans
6(a)
New Actions to be Agreed
6(a)i
Kilburn Estate Sweeping
CAP 21
Corrective action plan discussed and agreed.
29/1/2008
“To ensure all roads in this area are swept to a Grade BVA and kept to Grade BVB or
above whilst urgent resourcing issue in the area is resolved by the Monthly Contract
BC/JFM
Performance Meeting. Monitoring to take place by Veolia and StreetCare.”
BC to take the issue to IS and JFM to take the issue to TP so both are aware of the
problems.
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6(a)ii
45 Grasmere Avenue, Preston
CAP19
Corrective action plan discussed and agreed.
8/1/2008
“To ensure green boxes and organic bins are returned to the correct location at this
assisted collection location. All collections to be monitored by Veolia and StreetCare
JR/DL
for 5 weeks.”
6(a)iii
8 Butler Close, Queensbury
CAP20
Corrective action plan discussed and agreed.
8/1/2008
“To ensure green box collection is completed properly on the scheduled day for the
next 5 weeks. Veolia supervisors and StreetCare Ward Officer to monitor”.
JR/DL
6(b)
On-Going Review
None to review
6(c)
Closure
6(c)i
South Gardens, Barnhill, CAP18
“Collection of estate recycling bins”
Completed
This corrective action plan has worked successfully over the past 4 weeks and was
agreed to be closed.
6(d)
Forward to Monthly Contract Performance Meeting
Information
No CAPs to forward.
7.
Other Specific Issues
7(a)
Wembley Events
7(a)1
Next Event
Information
Race of Champions Race on Sunday 16th December. This is a sell out and will
probably require 2 cleaning crews. Further details nearer the date.
7(b)
Special Projects
Information
7(b)i
Green Box Participation Monitoring
See report at
4(b)i above.
7(c)
Gritting/Leafing
7(c)i
Gritting
Information
No gritting has taken place to date.
7(c)ii
Leafing
Leafing project is completed. Awaiting reports from TT re tonnages collected.
It is essential to discuss the positives and negatives of this year’s project before
Christmas. The meeting should consist of the following attendees JFM, MM, TT,
TOR, NP, BC, MOB, and JR. JFM is off most of next week so possibly to arrange
for after the Tuesday meeting on 18th December. This matter is to be discussed at
next meeting if not already arranged.
7(d)
Statistics
7(d)1
Missed Collections
JR produced figures and a simple graphical representation that showed missed
Information
collections since the start of the contract. These showed the following:-
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Domestic Refuse – improvement noted from 44 down to 38 missed bins, BVPI target
of 42. First time the BVPI has been reached since w/c 17th September 2007. Thanks
to the refuse collections crews.
Green Box – decrease continues from 75 down to 52 missed boxes this week, BVPI
target is 31. This represents a 30% reduction over last week. Crews continue to get
used to their new rounds. Thanks to the green box crews.
Organic – decrease from 67 to 40 missed bins this week, BVPI target of 24. This
represents a 59% reduction in missed collections over the last 2 weeks. Thanks to the
organic bin crews.
Overall BVPI of 77 missed per 100,000 collections for all 3 services down to 53
for the passed week. This represents a 32% reduction over the past week.
JR asked the Veolia Managers to inform the crews that this meeting has noticed the
continued good improvement.
8(d)2
Rectification Points
JR reported that the total number of rectification points was 2339 for week
commencing 26th November. This is a significant decrease (15%) from the previous
week’s total of 2832.
JR noted that the graph gave a good pictorial representation of how the contract was
progressing. The last 3 weeks have shown a general downward trend showing
improving standards.
10.
Any Other Business
10(i)
Veolia Vehicle Availability
JFM
It was agreed that the daily availability report of street cleaning vehicles had been
generally well received by StreetCare. It was requested if more detail could be shown
if the vehicle was off the road, i.e. Mechanical failure, electrical, servicing, etc.
10(ii)
Michael Morgan Retirement
Information
NP reported that Michael Morgan was retiring from Brent after 48 years of
continuous service to residents. All present wished him well in his retirement. He is
not being replaced and his work is being taken over as follows;
Any bring bank issues for new sites to go to Tony Talman.
Monitoring of the bring banks will be conducted by the respective Ward Officers.
Any new estate issues to go to Varsha Palm or to Tony Talman when Varsha is away.
Any new requests for clinical waste to go to Tony Talman
Any non-collection of clinical waste to be dealt with by Ward Officers
10(iii)
213 The Mall, Barnhill
DL reported that although it was reported as a missed collection the organic crew had
reported that the gate to the rear garden was locked. JR agreed to investigate and if
necessary will ask the resident or ‘carer’ to unlock the gate.
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Date of Next Meeting
The next meeting will be held at 10am on Tuesday 11th December in the meeting
room at StreetCare on the first floor (west wing) of Brent House.
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