Information Rights Team
Post Office Limited
Ground Floor
Finsbury Dials
20 Finsbury Street
London EC2Y 9AQ
Your reference:
Our reference: FOI2022/00349
Andrew McKlaren
xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx
-
18 May 2022
Dear
Andrew McKlaren,
Freedom of Information Request – FOI2022/00349
I am writing in response to your email received by Post Office Limited (“
Post Office”) on
15 May, which has been dealt with under the terms of the Freedom of Information Act
2000 (“
FOIA”).
I can confirm that Post Office does hold the information you have requested
in your email which is shown in bold:
Software(s) used to produce receipts?
Post Office Branch customer receipts form part of Horizon Services.
Licensed fee or free?
Horizon is licensed and the Intel ectual Property rights are currently owned by Fujitsu.
Thermal printer model(s) used for producing receipts?
Post Office does not use Thermal printers. Post Office uses ink jet printers for customer
receipts.
How often they are failing / faulty?
Post Office have approximately 24,000 counter printers within its network of
approximately 11,500 branches. These are multi-functional devices that print labels,
customer receipts and post orders. Post Office receives between 1,000 and 1,500 cal s
per month to our service desk. The majority of faults are usually fixed by cleaning and
general maintenance carried out by an engineer.
If Windows based software, which font(s) are employed in the receipt.
Font type is set by the template in the counter application, this is not controlled by
Windows.
Public
Are physical copies of receipts collected?
Branches will hold only certain branch receipts relating to Automated Payments, such as
MoneyGram and DVLA.
If you have any queries about this response, please contact me and do remember to
quote the reference number above in any future communications.
I hope the information I have provided on this occasion is useful however if you are
dissatisfied with the handling of this response, you do have a right to request an internal
review. You can do this by writing to the address above stating your reasons for your
internal review request.
Yours sincerely,
Liesl Jackson
Information Rights Team
xxxxxxxxxxx.xxxxxx@xxxxxxxxxx.xx.xx Post Office Limited is committed to protecting your privacy, information about how
we do this can be found on our website at www.postoffice.co.uk/privacy