This is an HTML version of an attachment to the Freedom of Information request 'Back office system'.

Mr Ciaran Mcgorrian
Business Support
Resources Group
Warwickshire County Council
Shire Hall, Warwick, CV34 4RL
Our ref: 7878360
Your ref: 
Date: 31 May 2022
Dear Mr Mcgorrian
Freedom of Information Act 2000
I am pleased to provide some of the information you have requested. I have detailed 
below the information.
1.  What Applications and versions are you running and what was the value of the 
contracts for:
1 (e)      CRM?
CRM application is Firmstep, annual cost is £111k, contract expiry Feb 23 with 
potential extension for 12 months after that.
1  (f)       Manufacturing?
N/A - Warwickshire County Council does not run any Manufacturing Applications.
I can confirm that the remainder of the information you have requested is held by 
Warwickshire County Council, by law. However, I'm unable to give this to you.
Under section 21 of the Freedom of Information Act (FoIA), we are not required to 
provide information in response to a request if it is already reasonably accessible to 
This response therefore acts as a refusal notice under section 17 of the FoIA.
The information you requested is available on our website
using the following link:

Also, all information about WCC contracts is publicly available on our CSW-Jets 
If you do not have access to the internet at home, you may be able to use facilities at 
your local library.
If you are dissatisfied with the handling of your request, you have the right to ask for an 
internal review. Internal review requests should be submitted within 40 days of the date 
of receipt of the response to your original letter and should be addressed to:
Information Management
Shire Hall 
CV34 4RL 
If you are not content with the outcome of the internal review, you have the right to 
apply directly to the Information Commissioner for a decision. The Information 
Commissioner can be contacted at: 
The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, 
Cheshire, SK9 5AF. 
Phone: 0303 123 1113 
I will now close your request as of this date.
Yours sincerely
Sarah Winnett
Business Support Team Leader