This is an HTML version of an attachment to the Freedom of Information request 'Employee Internet Usage Report'.



Complaints about possible breaches of the FOI Act 2000 should
Information
be sent to:
FOI Case Reception Unit
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK95 5AF
http://www.ico.gov.uk
Please note that the Information Commissioner is a regulator, not
an ombudsman.  He will make an assessment as to whether or not
the provisions of the FOI Act 2000 have been complied with.
For more information on when and how to complain to the Information
Commissioner, please read the Information Commissioner's Office
Freedom of Information
leaflet: Freedom of Information Act 2000 and Environmental
Information Regulations 2004: When and how to complain, available
from the ICO website www.ico.gov.uk
(FOI) Act 2000
Hospital information
Northampton General Hospital operates a smoke-free policy. This
Complaints procedure
means that smoking is not allowed anywhere on the trust site, this
includes all buildings, grounds and car parks.
Making a complaint
Car parking at Northampton General Hospital is extremely limited
and it is essential to arrive early, allowing ample time for parking.
You may find it more convenient to be dropped off and collected.
This information can be provided in other languages and formats
upon request. Contact (01604) 544516 or the Patient Advice &
Liaison Service (PALS) on (01604) 545784, e-mail: xxxx@xxx.xxx.xx
© Northampton General Hospital NHS Trust, Cliftonville, Northampton NN1 5BD.
www.northamptongeneral.nhs.uk    Desktop Publishing by Communications
Version 3.1.  Updated February 2011
NGV887

Introduction
What should be included
in your letter of complaint?
At Northampton General Hospital NHS Trust, we aim to provide
services of a consistently high standard. To help achieve this aim,
It will help us if you could show 'FOI Complaint' at the top of your
we want to hear any suggestions, comments or complaints you may
complaint letter or in the subject line of your e-mail, and then:
have on the services we provide under the Freedon of Information
(FOI) Act 2000.
(a) Tell us what your complaint is.
(b) Explain what happened, or what went wrong (details); and
The FOI Act 2000 gives people a general right of access to
(c) Tell us what you would like to happen - do you want an apology?
information held by most public authorities, including Northampton
General Hospital NHS Trust.
This will help to clarify the issue for the internal review at
Northampton General Hospital NHS Trust and to make sure that
This leaflet tells you how to let us know if you are dissatisfied with
we have a shared understanding of your concerns.
our services under the FOI Act, or feel that you have been unfairly
treated by us. These concerns may be about our Publication
Scheme or about the outcome of a request for information.
Our response to you
How to make an FOI complaint
On receipt of your written complaint an acknowledgement will be
sent to you within 2 working days. It will then be investigated as
In most cases, the FOI Manager will be able to sort out any concerns
quickly as possible and every effort made to send a full response
you have at the time they arise. Contact details for the FOI Manager
within 20 working days of receipt.
are: Miss Gwenneth McConnell, Freedom of Information Manager.
Tel: (01604) 544755.
In the event that investigations are not complete, we will contact
you again to keep you informed of progress.
If you are unhappy with matters concerning our Publication Scheme
or if you are dissatisfied with the handling of your request for
If, after investigations by Northampton General Hospital NHS Trust,
information, you may make a written complaint including e-mail/
you remain dissatisfied with the outcome of your complaint, you
ask for an internal review to Mr Robin Smith, Head of Information
may wish to consider taking your complaint further as outlined below.
Governance, Northampton General Hospital NHS Trust, Cliftonville,
Northampton, NN1 5BD. E-mail: xxxxx.xxxxx@xxx.xxx.xx Fax:
External appeal to the
(01604) 545890.
Information Commissioner
Written complaints regarding our Publication Scheme should be
submitted as soon as possible.
If we are unable to provide you with a satisfactory response to your
Complaints/internal review requests about written requests for
complaint you can ask the Information Commissioner to investigate
information should be submitted to the Trust within two months
further. You should do this as soon as possible and within two
the date of receipt of the final response to your request information.
months of receiving the Trust's final response.
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