This is an HTML version of an attachment to the Freedom of Information request 'Passenger numbers post covid'.




By email: Andy Soames <request-800741-
Southeastern, 
xxxxxxxx@xxxxxxxxxxxxxx.xxx> 
Freedom of Information, 
2nd Floor, 
4 More London Riverside, 
London SE1 2AU 
 
04th November 2021 
 
Dear Mr Soames 
Information Request Reference Number: FOIA0011 
 
Thank you for your email of 19th October 2021, in which you requested the following 
information: 
 
Request 
“I am requesting details of your passenger numbers, for a snapshot period of at least a 
week after 1 August 2021, compared to an equivalent period before the pandemic. There 
is no need for this to be broken down below overall franchise level, although of course this 
would be appreciated if it is easily obtainable.” 
 
Your request has been processed under the Freedom of Information Act 2000 (FOIA) and 
I can confirm that we hold the information you have requested, which is shown below. 
 
Answer 

For the 4 weeks to 16th October 2021, 9.1m journeys were reported on Southeastern 
services. This is 61% of the total for the corresponding 4 weeks of 2019 (pre-Covid). 
 
Appeal Rights 

 
If you are unhappy with the way your request has been handled and wish to make a 
complaint or request a review of our decision, please write to the Southeastern Company 
 



 
 
 
 
Solicitor, 2nd Floor, 4 More London Riverside, SE1 2AU, or by email at Information-
xxxxxx@xxxxxxxxxxxxxxxxxxx.xx.xx 
Your request must be submitted within 40 working days of receipt of this letter. 
 
If you are not content with the outcome of the internal review, you have the right to apply 
directly to the Information Commissioner for a decision. The Information Commissioner 
(ICO) can be contacted at Information Commissioner's Office, Wycliffe House, Water 
Lane, Wilmslow, Cheshire, SK9 5AF or you can contact the ICO through the 'Make a 
Complaint' section of their website on this link: https://ico.org.uk/make-acomplaint/ 
 
Regards 
 
Mark Willson