Our reference: 523075
Daniel Leonard
By email to:
request-800649-
xxxxxxxx@xxxxxxxxxxxxxx.xxx
16 November 2021
Dear Mr Leonard
Thank you for your email of 19 October 2021 in which you make a request for
information. We have considered your request under the Freedom of Information
Act (FOIA) and this letter sets out our response.
Your request is for information relating to our information and communications
services. The IOPC holds information relating to your request. We have estimated,
however, that the work involved in complying with your request would exceed the
cost limit under section 12 of the FOIA, with the result that we are not required to
disclose the information to you.
Section 12 of the FOIA allows the IOPC to refuse a request when the estimated cost
of carrying out certain activities exceeds £450, or 18 hours at £25 per hour.
A number of your questions relate to financial information. For example, in relation to
telephony you ask for the value of the initial project, the total ongoing annual spend
on telephony and the annual support cost for our telephony system. We have carried
out a scoping exercise aimed at identifying and retrieving the particular financial
information you require and have estimated that the time it would take to complete
these tasks would exceed the 18 hour cost limit by a significant margin.
Multiple requests within a single item of correspondence are considered
to be
separate requests for the purpose of section 12. If they relate to the same
overarching theme, public authorities can aggregate two or more separate requests,
in accordance with the conditions laid out in the FOIA Fees Regulations. We find that
the multiple requests in your email of 19 October are connected by a single
overarching theme, namely details of the IOPC’s Information and Communication
Technology services. Accordingly, we find that the section 12 cost limit applies to the
whole of your request with the result that we are not under a duty to comply with it.
However, in accordance with our duty to advise and assist we are supplying the
following responses:
•
Please confirm the manufacturer of your telephony system(s) that are
currently in place
Microsoft / Broadsoft.
•
Who maintains your telephony system(s)?
Redcentric
•
Do you use Unified Communications or Collaboration tools, if so which ones?
Microsoft Teams.
•
Please confirm the manufacturer of your contact centre system(s) that are
currently in place?
Cisco.
•
Who maintains your contact centre system(s)?
Redcentric.
•
How many contact centre agents do you have?
45 in total across different areas of the business.
•
Do agents work from home? Or just your offices?
Both
•
Do you use a CRM platform within your organisation?
No.
•
Who provides your WAN and internet connectivity?
Redcentric
•
Have you, or do you plan to deploy SD Wan services
No and no.
•
Have you got SIP trunks, if so who from?
Yes, hosted by Redcentric.
•
Please confirm who provides your LAN, WIFI and Security infrastructure
GovWiFi.
•
Please confirm your data centre switching and security infrastructure and
have you deployed cloud based security and threat management?
Cisco; yes we have.
•
How many employees do you have overall within your organisation?
1050
•
Can you provide contact details for your procurement lead / category manager
for these services?
•
Can you provide names and contact details for the following people within
your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services
There is no advantage in contacting individual job holders directly given our
approach to ICT procurement. The IOPC’s contact details are available on our
website
here.
We hope you find this helpful. Please remember to quote our reference number
5023075 in any further correspondence.
If you are not satisfied with this response you may request an internal review. If you
wish to complain about any aspect of this decision, please provide your
representations and grounds for complaint within 40 working days of this response to
the following address:
FOI Internal Review
Independent Office for Police Conduct
PO Box 473
Sale M33 0BW
All emails requesting a review should be sent
directly to:
xxxx@xxxxxxxxxxxxx.xxx.xx. Should you remain dissatisfied after this internal review, you will have a right of
complaint to the Information Commissioner; however we should point out that under
section 50(2)(a) of the Freedom of Information Act, you are normally obliged to
exhaust the IOPC’s own internal complaint mechanism before complaining to the
Information Commissioner.
Yours sincerely
pp
Freedom of Information and Data Protection Team
Independent Office for Police Conduct (IOPC)