WeCare about our ambition for excellence
Our WeCare values shape everything that we do, every single day. They are visible in every
interaction we have with each other, our patients, their families and our partners.
WeCare about everything from the appointment letters our patients receive, to the state of
our facilities when they walk through the door, to the care and compassion they receive
when they are discharged. WeCare that the people who join our trust will hold the same
values as we do, so our values are embedded within our recruitment and selection
processes. WeCare that you feel valued working here, so our values also guide our training
and development and performance and talent management. WeCare about working with
suppliers that live and breathe our values too.
We have come a long way on our journey to delivering safe and compassionate care. By
embracing these values as the way we behave around here, we will achieve our ambition for
excellence.
1. Job Particulars
Job Title
Business Development Unit Manager
Pay Band
Band 7
Location
Royal London Hospital
Reports to
Pharmacy Performance and Business Manager
Responsible to
Group Chief Pharmacist
2. Job Purpose
The post holder will carry out a range of duties to support the delivery of high quality, patient
focused, pharmaceutical care.
The key focus of this role is to manage the business administration elements of the
Pharmacy Production service which involves:
Performance and systems management
People management
Financial management and business development
Strategy and service improvement
3. Key Working Relationships
Internal
External
Pharmacy Performance and Business
Staff Bank Team
Manager
Deputy Chief Pharmacist, Performance
Accounts Payable
Business Development Unit (BDU) Team
Technical Services Customers
Head of Quality, BHP
Courier Service Providers
Head of Production Operations
GCS Finance Team
Pharmacy Finance Team
Multidisciplinary team members
Pharmacy department managers and other
members of the pharmacy team
Pre-registration trainee pharmacists, pre-
registration trainee pharmacy technicians
and trainee pharmacy assistants
4. Structure Chart
Pharmacy Performance and Business Manager
Business Development Unit Manager
Business Support Officers
5. Main duties, responsibilities and results areas
General
Participate in, and encourage, an open communication climate, providing feedback to
staff on performance and developmental issues.
Value, seek and acknowledge the contributions of colleagues.
Continually improve quality.
Actively promote cost-effective purchasing, distribution, storage and stock control.
Assist in planning, formulation and implementation of policies and quality standards.
Create personal development opportunities for self and team.
Develop links with other hospital staff, as appropriate for service needs.
Participate in staff appraisal system (minimum of once a year)
Undertake projects - support the Pharmacy Performance and Business Manager in
developing systems for service provision, which enhance the efficiency of the service.
To support the department in setting standards through review and updating procedures
and auditing against those standards in line with the department’s audit programme.
To support business development and operations of Barts Health Pharmaceuticals
(BHP)
To support the Management Team in the development of a strategy for the service and
business development and to lead in the drafting of key sections of strategic documents
for the organisation.
Act as a key contact for all new requests to PSU for products/services.
To be responsible for marketing, pricing and managing external suppliers and customers
for BHP.
To generate quotations for new work and to provide them to the Packaging Service Unit
(PSU) customers.
To support development and delivery of the marketing and communications strategy to in
line with the business plan for PSU.
Performance and Systems Management
Ensure effective processes and procedures are in place to monitor and track
performance within the service including reporting of KPIs.
Collate, interrogate, analyse, interpret and act on complex financial and activity data from
a wide range of sources.
Work with a problem solving approach in order to identify solutions to challenges within
the service.
To meet with customers and suppliers on a regular basis, as required by the service, in
order to review performance and provide a smooth customer service function.
Management
Line manage Business Support Officers and pharmacy assistants within the BDU Team.
Provide strong leadership and management to the Business Support Officers, ensuring
that responsibilities and decision making are delegated appropriately and that all staff
are aware of their roles and responsibilities and deliver effectively.
Line manage direct reports to include performance management, appraisals,
objective/target setting, personal development plans and attendance monitoring.
Develop and implement systems to monitor performance of staff to ensure that all
staff/teams are managed effectively and perform well.
To develop team morale and motivation through effective personal leadership, ensuring
views and decisions are communicated both up and down the management structure.
Develop workforce plans which anticipate service changes and developments and which
address recruitment, retention and workforce supply issues.
Set objectives and review performance of team members, identifying individual training
and development needs and promote personal and professional development.
Ensure compliance with all relevant Trust policies and Standing Financial Instructions;
Financial / Business management
Collate, analyse and monitor performance (KPIs) and propose action so that the service
meets its financial and operating targets.
Support the identification of costs pressures, service development and cost improvement
plans, and develop business cases to meet requirements
Support the management of the procurement programme for PSU.
Raise requisitions using the Oracle ordering system.
Manage customer services for external and internal customers, resolving day-to-day
issues.
Support the development and delivery of a marketing plan by developing literature,
emailing and meeting customers, and contributing ideas to develop the marketing
approach of BHP.
Ensure that all new and existing contracts are maintained and updated annually.
Be responsible for the management and review of the Service Level Agreement (SLAs)
for BHP, developing and managing customer relations as part of the set up and renewal
process
Ensure that all accounts are managed effectively by checking that all customers are
accurately invoiced in timely fashion to meet Trust financial deadlines.
Develop robust systems and processes to ensure that billing is reconciled and completed
each month for all accounts/services provided with timely capture of income.
Develop processes to ensure that late payment of invoices is escalated.
Ensure that the costings/pricing model for PSU are reviewed and updated annually.
Calculate, maintain and update prices for all products for both internal and external use
in line with the finance team.
Maintain systems and processes to establish and maintain effective communication, and
confidentiality of information.
Develop and maintain systems to ensure contract prices provided to customers are up to
date and inform customers of price changes accordingly.
Provide and receive highly complex, sensitive or contentious information (this may
include performance information / data, complaints, HR data and commercially sensitive
data).
Develop and maintain information databases for the business function in order to keep
accurate customer and supplier information.
Support the PSU Team with identifying opportunities for development and tendering, to
ensure the organisation is in a state of readiness to respond quickly to suitable
opportunities.
Strategy and service improvement:
Support opportunities for service redesign, focusing on a patient/customer centered
approach to delivery.
To utilise service improvement techniques to develop BHP, in line with the Lean
Transformation Programme.
Work with teams to identify local service improvements and contribute to the strategic
development of PSU through production of robust business cases.
Keep up to date with any current developments in repackaging and overlabelling
activities and changes in legislation.
Risk & clinical governance:
Manage and support conflict resolution from patients, staff, suppliers, other internal and
external service providers and partner organisations in the Service.
To work with the Governance Team and local teams to investigate and respond to
complaints in line with Trust Policy.
Education, Training and Development
Comply with statutory and mandatory training in line with Trust and Departmental policy
Assist in the induction and training of new pharmacy team members, vocational students
and trainees.
Support the training of all pharmacy staff in PSU.
Other Duties
The post holder will be required to work across the Trust at any time throughout the
duration of their contract, which may entail travel and working at different hospital.
This job description is intended as a guide to the main responsibilities of the post and
not as an exhaustive list of duties and tasks.
6. Working conditions
Criteria
Description
Physical
Advanced keyboard skills required
Emotional
The post holder will be exposed, more than once a month,
to circumstances that are distressing or emotional.
The post holder has to be able to work successfully under
pressure of time and resources.
They may have to deal with staff who are
angry/upset/tearful
Exposure due to staff management etc.
Deals with e.g., long term sickness, redeployment &
redundancy, grievance & discipline and difficult change
management issues
Working
The post holder may be sat at a computer station for
Conditions
prolonged lengths of time.
Frequent VDU use
Mental
Frequent requirement for concentration when undertaking
for example data review, report writing, root cause analysis,
The post holder requires high level of concentration at all
times, as they deal with heavy demands from a variety of
sources.
The work is often unpredictable and the post holder may
have to adapt to change in short time frame and be able to
deliver outcomes.
The post holder may/will require stamina.
Concentration required for analysing data, writing reports,
attending hearings etc.
Will be frequently interrupted due to the operational nature
of the role
NHS Manager’s Code of Conduct
As an NHS manager, you are expected to follow the code of conduct for NHS managers
(October 2002).
Safeguarding adults and children
Employees must be aware of the responsibilities placed on them to maintain the wellbeing
and protection of vulnerable children and adults. If employees have reason for concern that
a patient is 'at risk' they should escalate this to an appropriate person i.e. line manager,
safeguarding children's lead, matron, ward sister/change nurse, site manager, and
consultant.
(October 2002).
www.nmc-uk.org/
7. Person Specification
Domain
Essential Criteria
Desirable Criteria
Experience
Significant NHS experience
Previous experience with
in a senior role.
pharmacy clinical trials
Demonstrable experience of
finance
business management in a
healthcare organisation
Experience of staff, service
and financial management
Recruitment and selection
experience
Experience of training others
Demonstrable success in
leading performance with
and through your teams, by
engaging them in
development & delivery
plans, establishing clear
work priorities and,
delegating effectively
Skills
Excellent interpersonal and
customer service skills
Demonstrates ability to
solve problems
Ability to analyse complex
problems and to develop
practical and workable
solutions to address them;
Ability to think and plan
tactically and creatively, and
to prioritise work programs
in the face of competing
demands
Ability to manage and
deliver to deadlines and
within resources
IT literate; able to use
Microsoft Office with
intermediate IT skills
including accurate data
entry and use of specialist
computer programmes
Influencing and negotiating
skills.
Well-developed leadership
and management skills with
the ability to enthuse,
motivate and involve
individuals and teams
Ability to look beyond
existing structures, ways of
working, boundaries and
organisations to produce
more effective and
innovative service delivery
and partnerships
A commitment to improving
patient services and an
ability to sustain a clear
performance focus
Demonstrable skills in
writing complex business
cases and policies
Methodical attention to detail
Values based leadership
skills
Knowledge
A solid understanding of the
Good Manufacturing Practice
changing NHS environment
(GMP) knowledge
and how future changes will
Good Distribution Practice
impact on the service
(GDP) knowledge
Knowledge of budget
development and
management.
Understanding of the
importance of adherence to
SOPs and legislation
Up to date knowledge of
legislation relevant to the
role, e.g. Health and Safety
at Work, COSHH
Demonstrate a good
understanding of patient
safety
Qualifications
GCSE grades A-C or 1-4
Diploma in Business or
English language
Management
Maths
ILM Level 5
Educated to degree level or
equivalent knowledge, skills
and experience
Other
DBS check – standard
CMI membership
Able to act as an
ambassador for the
organisation
About Barts Health
Our group of hospitals provide a huge range of clinical services to people in east London
and beyond.
We operate from four major hospital sites (The Royal London, St Bartholomew’s, Whipps
Cross and Newham) and a number of community locations, including Mile End hospital.
Around 2.5 million people living in east London look to our services to provide them with the
healthcare they need.
The Royal London in Whitechapel is a major teaching hospital providing local and specialist
services in state-of-the-art facilities. Whipps Cross in Leytonstone is a large general hospital
with a range of local services. Newham in Plaistow is a busy district hospital with innovative
facilities such as its orthopaedic centre. Mile End hospital is a shared facility in Mile End for
a range of inpatient, rehabilitation, mental health and community services. And St
Bartholomew’s in the City, London’s oldest hospital, is a regional and national centre of
excellence for cardiac and cancer care.
As well as district general hospital facilities for three London boroughs, Tower Hamlets,
Waltham Forest and Newham, we have the largest cardiovascular centre in the UK, the
second largest cancer centre in London, an internationally-renowned trauma team, and the
home of the
London Air Ambulance. The Royal London also houses one of the largest
children’s hospitals in the UK, a major dental hospital, and leading stroke and renal units.
We're also proud to be part of
UCLPartners, Europe’s largest and strongest academic health
science partnership. The objective of UCLPartners is to translate cutting edge research and
innovation into measurable health gain for patients and populations through partnership
across settings and sectors, and through excellence in education.