Freedom of Information
Central Correspondence Team
Central Operations
PO Box 3468
Sheffield
S3 8WA
Anuoluwapo A Adewuyi
Email:
Email: request-715141-
xxxxxxxxxxx@xxxxxxxxxx.xxx.xx
xxxxxxxx@xxxxxxxxxxxxxx.xxx
www.gov.uk/ukvi
FOI Reference: 61872
13 January 2021
Dear Sir or Madam
Thank you for your enquiry of 31 December 2020, in which you requested
information regarding receipt of UKVI dispatched Biometric Residence Permits
(BRPs). Your enquiries have been handled as a request for information under the
Freedom of Information Act 2000.
Information Requested
I would like to know how long, on average, that it is taking to deliver BRPs in the past
two months.
Also, I would like to know if some postcodes are prioritised in the delivery of BRPs. I
have a case where some have gotten their decision letters later and have received
their BRPs within the 10-day timeframe, whereas others who got a decision earlier
are still waiting for their BRPs; they have not even gotten a consignment number. I
am one of the latter as at today.
Response
From point of production our Secure Delivery partner TNT, is required to attempt first
delivery of 99% of BRPs within two working days of collection from the BRP
production facility. For the last two months of data available TNT have achieved 95%
in November 2020 and 96% in October 2020 first time delivery attempts.
UK Visas and Immigration is an operational command of the Home Office
There is no prioritisation of post codes by TNT, however to more remote locations
within the UK, such as the Scottish Island’s TNT may use Post Office recorded
delivery services to delivery packages which will inevitably take longer to arrive.
We advise customers that if they have not received their BRP within 10 days of
receiving their decision letter and they have also not received a delivery notification
by email (please also check email junk folder) which would enable them to contact
TNT to re-arrange delivery, then they should contact UKVI via the following link:
https://www.gov.uk/biometric-residence-permits/not-arrived. Please be aware that
there are considerable delays in responding to enquiries via this link at present due
to the operational impacts of Covid-19 . We ask that if you have raised an enquiry
via this link that you await a response as we are responding to all enquiries in date
order.
If you are dissatisfied with this response you may request an independent internal
review of our handling of your request by submitting a complaint within two months
to
xxxxxxxxxxx@xxxxxxxxxx.xxx.xx, quoting reference
61872. If you ask for an
internal review, it would be helpful if you could say why you are dissatisfied with the
response.
As part of any internal review the Department’s handling of your information request
would be reassessed by staff who were not involved in providing you with this
response. If you were to remain dissatisfied after an internal review, you would have
a right of complaint to the Information Commissioner as established by section 50 of
the FOI Act.
Yours sincerely
C. Walls
Central Operations Team
We value your feedback, please use the link below to access a brief anonymous
survey to help us improve our service to you:
http://www.homeofficesurveys.homeoffice.gov.uk/s/108105TAZNG
