REQUEST
RESPONSE
Please can you outline a response to the following
ICT Related questions to the best of your ability:
1) £6,796,229.00 this includes the IT Contract &
1) What is the total annual spend for ICT
Print Contract
Services at Wigan Council (including all
1a) All revenue
hardware and software, Equipment,
2) Split of total budget 2020/21 is
peripherals, Staff)
£2,249,858.00 for staffing = 33.10% &
1a) What proportion is Revenue and Capital
£4,546,371.00 for Third Party payments
budget related?
(including above 2 contracts) = 66.90%
2) What is the split of the total budget on staffing
vs 3rd Party spend
3) Delivered by Agilisys, unable to provide
3) Within that budget and scope of the service do
3a) As point 3 above, unable to provide
you deliver project / changes relating to ICT.
4) Within Wigan Council Digital Services there
3a) If income for projects and change can you
are approx. 60 staff
outline the annual income relating to this
4a) No contractors
4) What is the total staff base within ICT
5) It’s an outcome based ICT Service Contract
Services?
4a) What proportion of the staff base are
not Resource so it’s a Service for a Monthly fee
permanent vs temporary / contractors
6) Current year: 2729 as of Oct-20
5) How many ICT Users does the service
7) Migrated to Windows 10 for all users <1%
support?
running Windows 7 under ESU. Office 365
6) How many service desk calls are received on
providing E-Mail, Teams, Security solutions under
an annual basis
EMS and AAD
7) Is the Council now on Win10 and 365? fully,
partially or not started yet
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