Dear Mr Surridge,

I am writing further to our acknowledgement of 29th March and your request for information of the same date.

I am now in a position to respond to your request for ‘all documents pertaining to the decision to install the boom across the castle millstream near the oxford canal /river lock in Oxfod City including all costs.’

We do not hold any documents relating to the decision made to install the boom or the associated costs.  However, I have attached a copy of our response to a complaint made about this structure which details some of the background information that you have requested.

If we haven’t reasonably met your expectations in relation to a request for information or you believe we may not have acted in accordance with the above legislation you should write in the first instance to Kelly Radley Head of Customer Relations, 64 Clarendon Road, Watford, Herts WD17 1DA outlining your concerns and asking for a review to be undertaken.  Your correspondence will be acknowledged and a review of your case will be undertaken by one of British Waterways’ directors.

Should you remain unsatisfied by the response you receive you are able to contact the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire  SK9 5AF www.ico.gov.uk/Global/contact_us.aspx  

Yours Sincerely,  

Sarina Young
Customer Service Co-Ordinator

British Waterways  |    |    |  Newark  |  NG24 1FB  | Tel:  01636 675740 | Mob:  07785 295 274 | Fax:  01636 705584 |

Follow the BW Customer Service team on Twitter at http://twitter.com/BWCustServ 

Crick Boat Show is taking place from 28-30 May, with free boat trips, craft stalls, real ale, gourmet food and an extra special guest – Peppa Pig there’s plenty for everyone. For tickets and more information please visit www.crickboatshow.com

 

 

From: Chris Gray
Sent: 29 March 2011 16:13
To: [email address]
Subject: FW: FOI request re Oxford Thames Boom FOIA76/11 Mr Surridge

 

Dear  Mr Surridge

 

 

 

Thank you for your request for information dated 29th March 2011 .

I understand that you have requested the following information:

 

All documents pertaining to the decision to install the boom across the castle millstream near the oxford canal /river lock in Oxfod City including all costs.

 

 

We will review the information that we hold relating to your request and a response will be sent as soon as possible but in any case within 20 working days of the receipt of your request on 23rd April 2011

 

Yours Sincerely

 

 

Chris Gray

Information officer

British Waterways

01942 405732

 

 

 

From: edward surridge [mailto:[email address]]
Sent: 29 March 2011 15:52
To: Chris Gray
Subject: FOI request re Oxford Thames Boom

 

Dear Mr Gray.

 

I request all documents pertaining to the decision to install the boom across the castle millstream near the oxford canal /river lock in Oxfod City including all costs.

 

Thank you.

 

Edward Surridge