This is an HTML version of an attachment to the Freedom of Information request 'Police Investigations (Trawling) of Patients'.


COMPLAINT RIGHTS
Are you unhappy with how your request has been handled or do you think the decision 
is incorrect?

You have the right to require the Cambridgeshire Constabulary to review their decision.
Prior to lodging a formal complaint you are welcome and encouraged to discuss the decision 
with the case officer that dealt with your request.
Ask to have the decision looked at again –
The quickest and easiest way to have the decision looked at again is to telephone the case 
officer that is nominated at the end of your decision letter.
That person will be able to discuss the decision, explain any issues and assist with any 
problems.
Complaint
If you are dissatisfied with the handling procedures or the decision of Cambridgeshire 
Constabulary made under the Freedom of Information Act 2000 (the Act) regarding access to 
information you can lodge a complaint with Cambridgeshire to have the decision reviewed.  
The review will then be undertaken by our independent internal review panel.  You should do 
this as soon as possible or in any case within two months following the final response of the 
public authority.
Complaints should be made in writing and addressed to:
Information Access Office
Cambridgeshire Constabulary
Hinchingbrooke Park
Huntingdon
Cambridgeshire
PE29 6NP
Cambridgeshire Constabulary will acknowledge receipt of your correspondence within 7 days 
and inform you of the date at which your appeal will be heard.
The Information Commissioner
After lodging a complaint with Cambridgeshire Constabulary, if you are still dissatisfied with 
the decision you may make an application to the Information Commissioner for a decision on 
whether the request for information has been dealt with in accordance with the requirements 
of the Act.
For information on how to make a complaint to the Information Commissioner please visit 
their website at www.ico.gov.uk.  Alternatively, phone or write to:
INFORMATION ACCESS OFFICE, 
CAMBRIDGESHIRE CONSTABULARY HEADQUARTERS, HINCHINGBROOKE PARK, HUNTINGDON, 
PE29 6NP
Telephone: 0845 456 456 4 asking for Freedom of Information Office, Fax: (01480) 428192, E-mail: 
xxx@xxxxx.xxx.xxxxxx.xx
Website : www.cambs.police.uk

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 08456 30 60 60 or 01625 54 57 45
INFORMATION ACCESS OFFICE, 
CAMBRIDGESHIRE CONSTABULARY HEADQUARTERS, HINCHINGBROOKE PARK, HUNTINGDON, 
PE29 6NP
Telephone: 0845 456 456 4 asking for Freedom of Information Office, Fax: (01480) 428192, E-mail: 
xxx@xxxxx.xxx.xxxxxx.xx
Website : www.cambs.police.uk

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