Please ask for: Kelly Leeson
FOI Reference: 14967833
Date: 14 July 2020
Thank you for your request for information made under the Freedom of Information Act
(FOIA) 2000 relating to Subject Access Requests. Please see the response provided
1. How many SAR request have been made to the council in the last 12 months?
For the period 10/07/2019 to 10/07/2020, Kent County Council received 464 SARs, and
713 pre-SAR enquiries.
2. Please provide a breakdown of the specific departments that these SARs relate
Adult Social Care and Health – 72
Children, Young People & Education – 359
Growth, Environment and Transport – 5
Strategic and Corporate Services - 28
3. Is there a central response to SARs or is it devolved to the departments
Requests are coordinated centrally (i.e.: logged, acknowledged and referred out to the
team(s) that may hold information about the data subject), but information meeting the
scope of a request is collated and prepared by the team(s) that hold it. They then return
a copy of any relevant records to the central team who then send out the response,
either electronically (by secure email) or by Special Delivery Guaranteed™.
4. How many staff deal with responses?
1.6 FTE in the Central Team. There are no dedicated resources in other operational
units deal with subject access requests; officers are expected to locate and collate
records in addition to their day-to-day responsibilities.
5. On average how many hours are spent dealing with a SAR?
60 hours + per week by central team. Time spent by other units is not recorded, but
some SAR disclosures can take in excess of a week to collate.
6. Do you have any software to assist with SAR production?
No, as KCC does not have a single central database and information can be held in
multiple systems across the organisation and in many formats including archive paper
records. We have a database to record SARs (iCasework) and software to facilitate
redaction (Adobe Professional).
If you are unhappy with this response, and believe KCC has not complied with
legislation, you have 40 working days from the date of this response to ask for a review.
You can do this by following our complaints process; details can be found at this link https://www.kent.gov.uk/about-the-council/complaints-and-compliments#tab-10 on our
website. Please quote reference 14967833.
If you remain dissatisfied following an internal review, you can appeal to the Information
Commissioner, who oversees compliance with the Freedom of Information Act 2000.
Details of what you need to do, should you wish to pursue this course of action, are
available from the Information Commissioner’s website http://ico.org.uk/concerns
Information Access Officer