17 Smith Square
T: 03459 33 55 77
Our ref: FOI2020/16620
27 July 2020
REQUEST FOR INFORMATION: Contract for Teleperformance - Clean Air Zone
Thank you for your request for information of 26 June 2020 about the contract for
teleperformance - Clean Air Zone Programme/Vehicle checker. We have handled your
request under the Freedom of Information Act 2000 (FOIA).
The information you requested and our response are detailed below:
Teleperformance - Clean Air Zone Programme/Vehicle checker
The details I require are:
The original sourcing method for finding a supplier
Any suppliers who applied for inclusion on any/contract and were not
Actual contract values of each framework/contract
Start date & duration of framework
Is there an extension clause in the framework(s)/contract(s) and, if so, the
duration of the extension?
Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?
Who is the senior officer (outside of procurement) responsible for this
The information you have requested is not held by Defra. We have searched our contracts
database however we cannot find a contract that relates to “Teleperformance - Clean Air
Zone Programme/Vehicle checker”.
If you are able to provide further details regarding the nature of this contract and which
service area within the organisation it applies to, it may assist further.
The following link to Defra’s purpose, priorities and departmental plan may assist you: https://www.gov.uk/government/organisations/department-for-environment-food-rural-
We attach Annex giving contact details should you be unhappy with the service you have
If you have any queries about this letter please contact me.
Information Rights Team
If you are unhappy with the service you have received in relation to your request you may
make a complaint or appeal against our decision under section 17(7) of the FOIA or under
regulation 11 of the EIRs, as applicable, within 40 working days of the date of this letter.
Please write to Andrew Mobsby, Head of Information Rights via email at email@example.com
and he will arrange for an internal review of your
case. Details of Defra’s complaints procedure are on our website.
If you are not content with the outcome of the internal review, section 50 of the FOIA and
regulation 18 of the EIRs gives you the right to apply directly to the Information
Commissioner’s Office (ICO) for a decision. Please note that generally the ICO cannot
make a decision unless you have first exhausted Defra’s own complaints procedure.
The ICO’s offices are currently closed so please visit their website on how to contact them
during this period, here: