The Planning Inspectorate
Information Request Complaints
Procedure
Apr 16
You are able to request recorded information from the Planning Inspectorate
under the Freedom of Information Act 2000 and Environmental Information
Regulations 2004. This leaflet explains our complaints procedure if you are
unhappy with our handling of your request and consider it breaches the
requirements of the relevant legislation.
If you wish to make a complaint about our handling of your request for
information then please write to us clearly setting out the reasons for your
dissatisfaction. Where a decision on your request has been issued, the
complaint should be made within 2 months from the date of our decision letter.
Our address is:
The Planning Inspectorate
Customer Service Team
3Q Kite Wing, Temple Quay House
2 The Square,
Temple Quay
Bristol
BS1 6PN
Email:
xxxxxxxxx@xxxx.xxx.xxx.xx
We will send you an acknowledgement on receipt of your complaint.
Your complaint will be reviewed by a different person than your original request,
and in most cases you will be told the outcome within 20 working days. If the
review is more complex and will take longer then we will inform you of the
expected outcome date.
If, following the review, you remain dissatisfied with our handling of your request
then you may appeal to the Information Commissioner. Appeals to the
Commissioner should also be made within 2 months of the date of our review
decision. The Information Commissioner can be contacted at:
Information Commissioner’s Office
Wycliffe House,
Water Lane,
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 745
Email
: xxxxxxxx@xxx.xxx.xx
Further guidance is also available on the Information Commissioner’s website:
www.ico.org.uk
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