This is an HTML version of an attachment to the Freedom of Information request 'Sovereign Housing Inspection Report'.

Appendix 4a
SHA, THA and VHA Year End Performance Indicators
Target
08/09
SHG
SHA
THA
VHA
Better Services
Resident satisfaction with overall service provided by 
their Landlord
85%
82%
80%
77%
88%
Upper Quartile performance of agreed Key 
Performance Indicators
90%
48%
43%
29%
71%
Better neighbourhoods
Resident satisfaction with the neighbourhoods they live 
in
80%
85%
84%
80%
88%
Resident satisfaction with support provided to deal with 
ASB
55%
42%
41%
46%
41%
Better Homes
Resident satisfaction with the quality of their new home
90%
88%
86%
100%
100%
Better Lives
Resident satisfaction that their views are being taken 
into account
70%
58%
55%
59%
61%
Consistency
Have set and delivered high common standards across 
the Group
90%
84%
Efficiency
Achieve improved service quality and/ or reduced 
overall costs
0.76%
New homes
We will provide up to 3,000 new homes in strategic 
development areas
3000
742
Increased income
Generate £250k from new business and fundraising 
opportunities
250K
Asset Management
Homes meet people’s changing need - Resident 
satisfaction with quality of home
85%
85%
Homes create increased financial value - Increase in 
Existing Use Value - Social Housing
3.87%
Sustainability
Achieve 85% staff satisfaction with us as an employer
85%
84%
87%
78%
80%
Growth
We will grow sustainably within our current operating 
area to encompass 40,000 homes
40000
23287
Lead and Influence
Responding to 95% of policy consultations
95%
100%
Achieving coverage for 75% of our media releases 
75%
81%
Participating in at least 4 high level policy
4
5
Environment
We will develop and deliver a group-wide policy
1
0
Governance and Regulation
We continue to achieve 4 green lights on the HCA (or 
equivalent)
4
4
Efficiency Calculation
08/09
07/08
Operating costs
71412
61877
Interest recievable
-882
-1160
Interest payable
23267
24003
Other Finance
270
-127
Depreciation
-5407
-5097
Impairment
-4600
0
Total Costs
84060
79496
Number of units
23,474
22,891
Total group cost per property
£3,581
£3,473
RPI
4%
Annual equivalent
£3,447
£3,473
Total Efficiency
£615,930
Efficiency per property
£26
Efficiency %
0.76%
Existing Use Value - Social Housing
08/09 Value
£49,679
07/08 Value
£47,829
Change
£1,850
% Change
3.87%