Newcastle upon Tyne
3 March 2020
Tel: 0191 430 2000
Our Ref: FOI.20.066
Dear Mr Weller
Freedom of Information Act 2000 – Information Request
Thank you for your request for information under the Freedom of Information Act which was received
on 24 February 2020. I can confirm that we hold the information you have requested. You asked the
following questions, reproduced in bold
Does the Trust use (or allow) the use of instant messaging apps for the processing
of patient identifiable data?
Which messaging app(s) do you use?
Has a DPIA been completed? (if yes please include a copy in your response)
Has a risk assessment been completed? (if yes please include a copy in your
Please include any policies or SOPs that detail how the apps are used
For the avoidance of doubt the term processing matches the European Commission
definition of "any activity that includes the collection, recording, organisation, structuring,
storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission,
The North East Ambulance Service NHS Foundation Trust is registered, and therefore
licensed to provide services, by the Care Quality Commission (Provider ID: RX601).
dissemination or otherwise making available, alignment or combination, restriction,
erasure or destruction of personal data."
Instant messaging apps may include WhatsApp, Facebook Messenger, Signal, Telegram,
Hospify or any similar service.
If you are not satisfied with the information we have provided, you can request an internal review within
40 working days of the date of this letter, which will be carried out by Mr Paul Aitken-Fell, who is the
Trust’s Consultant Paramedic and is someone not involved with your original request.
If you wish to follow this route, please contact firstname.lastname@example.org who will commence the
process on your behalf.
If you remain unhappy with the outcome of the review, you can ultimately complain to:
The Information Commissioner’s Office
Mark Cotton Freedom of Information Lead
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