This is an HTML version of an attachment to the Freedom of Information request 'Instant Messaging Apps'.

Bernicia House 
The Waterfront 
Samuel Weller 
Goldcrest Way 
Newburn Riverside 
Newcastle upon Tyne 
NE15 8NY 
3 March 2020 
Tel:  0191 430 2000 
Our Ref:  FOI.20.066  
Dear Mr Weller 
Freedom of Information Act 2000 – Information Request 
Thank you for your request for information under the Freedom of Information Act which was received 
on 24 February 2020.  I can confirm that we hold the information you have requested.  You asked the 
following questions, reproduced in bold below: 

Does the Trust use (or allow) the use of instant messaging apps for the processing 
of patient identifiable data? 



Which messaging app(s) do you use? 

Has a DPIA been completed? (if yes please include a copy in your response) 

Has a risk assessment been completed? (if yes please include a copy in your 


Please include any policies or SOPs that detail how the apps are used 

For the avoidance of doubt the term processing matches the European Commission 
definition of "any activity that includes the collection, recording, organisation, structuring, 
storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, 

The North East Ambulance Service NHS Foundation Trust is registered, and therefore 
licensed to provide services, by the Care Quality Commission (Provider ID: RX601). 

dissemination or otherwise making available, alignment or combination, restriction, 
erasure or destruction of personal data." 


Instant messaging apps may include WhatsApp, Facebook Messenger, Signal, Telegram, 
Hospify or any similar service. 

If you are not satisfied with the information we have provided, you can request an internal review within 
40 working days of the date of this letter, which will be carried out by Mr Paul Aitken-Fell, who is the 
Trust’s Consultant Paramedic and is someone not involved with your original request.   
If you wish to follow this route, please contact who will commence the 
process on your behalf. 
If you remain unhappy with the outcome of the review, you can ultimately complain to: 
The Information Commissioner’s Office 
Wycliffe House 
Water Lane 
SK9 5AF 
Yours sincerely 
Mark Cotton 
Freedom of Information Lead 
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