Lime Kiln Close
26 February 2020
0117 931 7317
Dear Mr Couldwell,
Request for information under the Freedom of Information Act (FOIA) 2000 – 2020-198-FOI
Thank you for your recent request for information under the Freedom of Information Act, which is referenced
at Annex A. This letter is to provide you with the outcomes of your request.
The Act says that you are usually entitled to be told whether we hold any information that falls within the
scope of your request and, if we do, to have that information provided to you except where it is covered by
Our response to your request
We don’t currently have Oracle or SAP, and thus we don’t hold information to answer your questions.
Please see Annex A for more details.
You have the right to appeal this decision. Details of our appeals process and what to do if you are
unhappy with the outcome of that process are provided at Annex C.
– Sir Michael Barber
– Nicola Dandridge CBE
ANNEX A: Your request
Copied below is your request, for your reference, and our responses in blue. Are you running an Oracle or SAP ERP solution?
All answers below are N/A. If so, what version are they currently running on and which modules are you using?
Are you planning to upgrade in the next 12-18 months?
Do you have plans to move to a SAAS model?
Do you have plans to migrate our current ERP to a cloud Solution?
Do you run Oracle Databases?
If so what versions, are you planning an upgrade in the next 12 – 18 months?
Do you own perpetual Oracle Licences, do you Pay Oracle directly or through a shared service or other
Do you own Perpetual SAP Licences, do you Pay SAP directly or through a shared service or other
What is the value of the SAP Support contract and when does it renew?
What is the value of the Oracle support contract and when does it renew?
Who is commercially responsible for looking after the contract for the Oracle and/or SAP renewals?
Do you currently work with any SAP or Oracle third party support providers?
ANNEX B: Refusal Notices: none issued
ANNEX C: Copyright and Appeals
The following section explains our standard approach to copyright and provides details of our FOI
appeals process in case you are dissatisfied with our response.
Some of the information that we provide in response to requests under the Freedom of Information Act
will be subject to copyright protection. In most cases the copyright will be owned by OfS. The copyright
in other information may be owned by another person or organisation, as indicated in the information
You may use any information supplied for your own use, including for non-commercial research
purposes. The information may also be used for the purposes of news reporting. However, any other
type of re-use, for example, by publishing the information or issuing copies to the public will require the
permission of the copyright holder.
Please note that it is your responsibility to determine whether there are any obligations of confidentiality
or other legal obligations which restrict your ability to make onward disclosure of this material.
If you think that an exemption has been wrongly applied or you are otherwise dissatisfied with our
response you may submit an appeal to OfS’ FOI Appeals Panel. We will need to receive your appeal
within two calendar months of your receipt of this letter. After this time, we will consider your request for
Should you wish to appeal, please write to:
Freedom of Information Officer
Office for Students
Lime Kiln Close
Or email us at: firstname.lastname@example.org
Please state the reasons for your appeal. The Chair of the Appeal Panel will contact you to advise you of
the outcome. Further details of the internal appeal process are available on our web-site: https://www.officeforstudents.org.uk/contact/how-to-request-information-from-us/how-to-appeal/
printed copy is available on request. If you are unhappy with the outcome of your appeal to OfS
Under section 50 of the Freedom of Information Act you have the right to complain to the Information
Commissioner if you believe that your request has not been handled correctly. The Information
Commissioner will not consider your complaint unless you have first been through our appeals process.
The Information Commissioner can be contacted at:
Information Commissioner’s Office
Tel.: 0303 123 113 or 01625 545745
(please note that this e-mail may not be secure)
We would encourage you to contact the ICO to confirm time limits for the submission of complaints.
You can find out more about the Freedom of Information Act and how it affects you from the Information
Commissioner’s website: http://www.ico.org.uk/.