Great North Road
Mr Bobby Lightfoot
Telephone: 01636 655216/7
Reply by email: request-642579-
Our ref: RFI-2020-0118
12 February 2020
Dear Mr Lightfoot Request for information: RFI-2020-0118
Your request for information has now been considered. The information held by the Council relevant
to your request is set out below:
What software do you use for Environmental Crime Enforcement (Issue and processing of fixed
penalty notices)? We use Idox Uniform for our case management system.
When does the current contract with the software supplier end? 31st March 2020.
This request has been handled under the Freedom of Information Act 2000.
If you have any further queries or concerns about the information provided please do not hesitate
to contact us. If we do not hear from you within 40 days, starting the day after the date of this letter,
we will consider the request closed.
If following our response to your query you are still dissatisfied you have the right to request an
internal review. This will be conducted by a member of the Senior Leadership Team who has not
been involved with the request or complaint until this point. Should you wish to proceed to this
stage please advise us quoting the reference number at the top of this page.
Should you be dissatisfied with the outcome of any internal review to the Council you have a further
right of appeal to the Information Commissioner’s Office, details of which can be found on the
Information Commissioner’s website www.ico.org.uk/
More details of this complaints process are available to view on our website at the following link: www.newark-
SERVING PEOPLE, IMPROVING LIVES
Information Governance Officer