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Season’s Greetings to Our Growing Family
Dear colleagues, the festive season is upon 
of MML. So, to celebrate these two important milestones, I’ve 
us and I wanted to write just a few words to 
decided that this will be the time for a party to celebrate Metro’s 
express my thanks for the efforts made in the six 
Having said that, I could not 
months since the transfer. 
let this time of year pass without 
expressing my gratitude in some 
The MML family has grown in number, as I’m sure you’re all 
way. So, as a small gift of my 
aware, and this will continue in 2019.
appreciation, Christmas hampers 
We also have to prepare and adapt ahead of future expansion, 
are available to staff with season’s 
and we’ve already built a solid platform for the challenges ahead. 
greetings from myself and the 
2019 will be a pivotal year in many ways, with new lines being 
MML Board. Hampers will be 
built and operated, more battery trams commissioned, extra 
either given out in the rest room 
trams purchased and a major refurbishment of the Wednesbury 
or available for collection from 
May 2019 will also see the 20th anniversary of Metro 
Merry Christmas and a Happy New Year. 
operations, and this date is also very close to the first birthday 
, West Midlands Metro Director of Operations
 ahead of collection by the food bank on 
Thursday December 20.
Christmas Giving
Proceeds from Christmas Jumper Day, will be donated to The 
It’s that time of year again for the annual advent 
Motor Neurone Disease Association. 
calendar and food bank appeal while our Christmas 
Jumper Day has raised a fantastic £125 for two 
worthy causes. 
Last year over 80 advent 
calendars, and more than 
200 essential items, were 
donated by colleagues.
We’ve already distributed 
many calendars, but as the 
big day approaches there’s 
still time to donate essential 
items for the Breaking 
Bread food bank, based in 
Wednesbury town centre.
As well as non-perishable 
foodstuffs such as tinned 
food, cooking sauces, cereals, 
crackers, biscuits, coffee and 
tea, colleagues can also donate 
essential household items 
including soap, shampoo, toilet 
roll, nappies, sanitary towels and 
Anyone who would like to 
contribute can drop them off 
at the depot where there is a 
collection box in the office of 

Employee of the Month
Nominations received for Employee of the Month since we 
began operating the network have now been reviewed, and it 
Another busy month for recruitment. A new 
was great to see so many employees going above and beyond 
post has been advertised throughout the 
the call of duty to support our customers and each other. 
past couple of weeks for a Learning and 
Let’s all join together to congratulate the winners who have received the 
Development Officer. Thank you to everyone 
award and who will also receive £50 extra in their December salary! 
that has submitted their application; they are 
All will now be considered for the Employee of the Year award, with 
currently being reviewed, we are in the process 
the winner being announced in January. They’ll receive a payment of 
of shortlisting and will hold interviews very 
£200 and an extra day of annual leave as recognition for their efforts.
Remember, anyone can nominate someone for Employee of the Month 
Applications for the Driver Customer 
by completing a nomination form on MyA. Each month, submissions will 
Experience role will remain open, with 
be reviewed by the senior leadership team and whoever receives the 
assessment centres planned during the first 
most votes will be awarded the accolade and a £50 bonus.
quarter of 2019. The next assessment centre 
In the meantime, a huge well done to the following recipients of the 
for the Driver/Customer Experience role will be 
held on Thursday 24 January.
 Following service disruption after a fatality occurred at 
We also have a vacancy for a Maintenance 
Trinity Way, 
 came in on her rest day and from the dispatch office she 
Technician in the Infrastructure Team, closing 
helped to put out announcements, update Twitter and assist colleagues.
date 31 December.
 (CSR) has been nominated for the way in which he 
conducts himself during normal service but also during the disruptions 
 For more information about these 
due to OHLE damage in July 2018. 
 is very informative and friendly, 
roles or to apply, please go to www.
offering advice and information to passengers without having to be
asked. MML have witnessed him both onboard the tram and carrying out 
customer care at stops and believe he should be commended
 Recognised for the way she handled an incident 
on board a tram when a fight broke out between passengers. The CSR 
acted as a barrier to protect people and stopped the tram by using the 
emergency door pull at the safest point. CCTV footage also shows her 
taking the time to check the passengers following the incident.
 During a service disruption 
 gave several detailed 
announcements from his tram, providing excellent information to 
customers on board and informing them when the service was running 
 Driver Customer Experience
Big fan of the new conductor with 
 Recognised in October for staying over to help a new 
the bow tie, pleasent and cheery in 
team member cash up well over his finishing time.
the morning, unlike some of the other 
miserable ones!
November Winner: 
 was commended for his quick reactions and excellent driving 
ability which meant that a serious incident was avoided on the 
, Driver Customer Experience
network. In addition, 
showed a fantastic level of empathy 
towards the gentleman involved and is commended for his efforts 
Just getting to Hawthorns. Fair play 
and professionalism in dealing with this situation.
to our driver, he’s telling us why he’s 
having to wait and lighten the mood. 
More comms like this please.
Charity Nominations
Do you support a local charity, or have you received help from one yourself 
 Customer Experience
and wish to give something back? If so we would like to hear from you. 
The conductor chap on the 7:15am 
from Brum to Wolves is very polite and 
As part of our mission to be a good neighbour, we’re planning to ‘adopt’ a 
chirpy #imustbemorelikethattoday
local charity for 2019 that’ll benefit from our fundraising efforts throughout 
the year.  
Anyone is welcome to suggest or organise fundraising activities, and 
 Customer Experience
all monies raised will be donated to the charity that’s been chosen by 
So much praise for your man 

Please submit your nomination to 
Got on his tram yest and he laughed 
with three fundraising suggestions for consideration, by Monday 21 January 
when I didn’t undertand what a “buzz” 
was. He meant bus. North/South 
accent lol. Got his tram again today. 
Nominations will be published in the next edition of Your Metro News with 
Gave us a good deal. Credit to your 
details of how to cast your vote. We’ll announce the winning nomination at 
company. 07.31 from St Paul’s today.
the end of February.
This is a great opportunity to get involved in something fun and get 
to know colleagues from different areas of the organisation, as we come 
together to raise funds for a worthy cause!

Colleague Champions  Performance stats  
As part of a commitment to support colleagues in 
Please see below illustrations of our recent performance and 
delivering the MML values and behaviours, a new 
look out for updates in future issues of the newsletter.
colleague forum is set to be launched.  
Representatives from all service areas will have the opportunity 
to share their views and contribute to the future of the 
If you would like to become a Colleague Champion and their 
representative on the forum, or would like to nominate someone 
else, email 
 by Sunday January 6.
Responsibilities for the role include:
🎖 Encourage employees to voice their views freely 
🎖  Be a committed member of the team 
🎖  Attend meetings/consultations when required 
🎖  Brief colleagues about meetings/consultations and 
communicate outcomes
🎖 Be collaborative in your approach - be the voice of your 
colleagues and represent their views, ensuring that they are 
included in the decision-making process
🎖  Be open and approachable - a trusted colleague, helping 
others to feel engaged
Where more than one nomination has been received 
for a service area, colleagues will be able to vote for their 
representative, with the results announced at the end of January.
Police dog
on patrol
at the depot 
We have recently given British Transport Police and 
their dog unit permission to park their dog van at 
the depot – so don’t be alarmed if you notice them 
out and about!
Many of our long-standing employees will already know 
dog handler 
 a former West 
Midland Metro CSR.
 and his dog 
Dixie will assist us in 
deterring unwanted 
visitors, and their 
presence will help 
support our collaborative 
work with BTP. 
Happy Birthday!
does not mind people 
Best wishes to the following team 
saying hello, Dixie is a 
members celebrating their birthday 
trained police dog, so 
this month
please maintain a polite 
distance and do not try 
to stroke her without 
permission; her 
bite really can be worse 
than her bark!