Season’s Greetings to Our Growing Family
Dear colleagues, the festive season is upon
of MML. So, to celebrate these two important milestones, I’ve
us and I wanted to write just a few words to
decided that this will be the time for a party to celebrate Metro’s
express my thanks for the efforts made in the six
Having said that, I could not
months since the transfer.
let this time of year pass without
expressing my gratitude in some
The MML family has grown in number, as I’m sure you’re all
way. So, as a small gift of my
aware, and this will continue in 2019.
appreciation, Christmas hampers
We also have to prepare and adapt ahead of future expansion,
are available to staff with season’s
and we’ve already built a solid platform for the challenges ahead.
greetings from myself and the
2019 will be a pivotal year in many ways, with new lines being
MML Board. Hampers will be
built and operated, more battery trams commissioned, extra
either given out in the rest room
trams purchased and a major refurbishment of the Wednesbury
or available for collection from
May 2019 will also see the 20th anniversary of Metro
Merry Christmas and a Happy New Year.
operations, and this date is also very close to the first birthday
, West Midlands Metro Director of Operations
ahead of collection by the food bank on
Thursday December 20.
Proceeds from Christmas Jumper Day, will be donated to The
It’s that time of year again for the annual advent
Motor Neurone Disease Association.
calendar and food bank appeal while our Christmas
Jumper Day has raised a fantastic £125 for two
Last year over 80 advent
calendars, and more than
200 essential items, were
donated by colleagues.
We’ve already distributed
many calendars, but as the
big day approaches there’s
still time to donate essential
items for the Breaking
Bread food bank, based in
Wednesbury town centre.
As well as non-perishable
foodstuffs such as tinned
food, cooking sauces, cereals,
crackers, biscuits, coffee and
tea, colleagues can also donate
essential household items
including soap, shampoo, toilet
roll, nappies, sanitary towels and
Anyone who would like to
contribute can drop them off
at the depot where there is a
collection box in the office of
Employee of the Month
Nominations received for Employee of the Month since we
began operating the network have now been reviewed, and it
Another busy month for recruitment. A new
was great to see so many employees going above and beyond
post has been advertised throughout the
the call of duty to support our customers and each other.
past couple of weeks for a Learning and
Let’s all join together to congratulate the winners who have received the
Development Officer. Thank you to everyone
award and who will also receive £50 extra in their December salary!
that has submitted their application; they are
All will now be considered for the Employee of the Year award, with
currently being reviewed, we are in the process
the winner being announced in January. They’ll receive a payment of
of shortlisting and will hold interviews very
£200 and an extra day of annual leave as recognition for their efforts.
Remember, anyone can nominate someone for Employee of the Month
Applications for the Driver Customer
by completing a nomination form on MyA. Each month, submissions will
Experience role will remain open, with
be reviewed by the senior leadership team and whoever receives the
assessment centres planned during the first
most votes will be awarded the accolade and a £50 bonus.
quarter of 2019. The next assessment centre
In the meantime, a huge well done to the following recipients of the
for the Driver/Customer Experience role will be
held on Thursday 24 January.
Following service disruption after a fatality occurred at
We also have a vacancy for a Maintenance
came in on her rest day and from the dispatch office she
Technician in the Infrastructure Team, closing
helped to put out announcements, update Twitter and assist colleagues.
date 31 December.
(CSR) has been nominated for the way in which he
conducts himself during normal service but also during the disruptions
For more information about these
due to OHLE damage in July 2018.
is very informative and friendly,
roles or to apply, please go to www.
offering advice and information to passengers without having to be
asked. MML have witnessed him both onboard the tram and carrying out
customer care at stops and believe he should be commended
Recognised for the way she handled an incident
on board a tram when a fight broke out between passengers. The CSR
acted as a barrier to protect people and stopped the tram by using the
emergency door pull at the safest point. CCTV footage also shows her
taking the time to check the passengers following the incident.
During a service disruption
gave several detailed
announcements from his tram, providing excellent information to
customers on board and informing them when the service was running
Driver Customer Experience
Big fan of the new conductor with
Recognised in October for staying over to help a new
the bow tie, pleasent and cheery in
team member cash up well over his finishing time.
the morning, unlike some of the other
was commended for his quick reactions and excellent driving
ability which meant that a serious incident was avoided on the
, Driver Customer Experience
network. In addition,
showed a fantastic level of empathy
towards the gentleman involved and is commended for his efforts
Just getting to Hawthorns. Fair play
and professionalism in dealing with this situation.
to our driver, he’s telling us why he’s
having to wait and lighten the mood.
More comms like this please.
Do you support a local charity, or have you received help from one yourself
and wish to give something back? If so we would like to hear from you.
The conductor chap on the 7:15am
from Brum to Wolves is very polite and
As part of our mission to be a good neighbour, we’re planning to ‘adopt’ a
local charity for 2019 that’ll benefit from our fundraising efforts throughout
Anyone is welcome to suggest or organise fundraising activities, and
all monies raised will be donated to the charity that’s been chosen by
So much praise for your man
Please submit your nomination to
Got on his tram yest and he laughed
with three fundraising suggestions for consideration, by Monday 21 January
when I didn’t undertand what a “buzz”
was. He meant bus. North/South
accent lol. Got his tram again today.
Nominations will be published in the next edition of Your Metro News with
Gave us a good deal. Credit to your
details of how to cast your vote. We’ll announce the winning nomination at
company. 07.31 from St Paul’s today.
the end of February.
This is a great opportunity to get involved in something fun and get
to know colleagues from different areas of the organisation, as we come
together to raise funds for a worthy cause!
Colleague Champions Performance stats
As part of a commitment to support colleagues in
Please see below illustrations of our recent performance and
delivering the MML values and behaviours, a new
look out for updates in future issues of the newsletter.
colleague forum is set to be launched.
Representatives from all service areas will have the opportunity
to share their views and contribute to the future of the
If you would like to become a Colleague Champion and their
representative on the forum, or would like to nominate someone
by Sunday January 6.
Responsibilities for the role include:
Encourage employees to voice their views freely
Be a committed member of the team
Attend meetings/consultations when required
Brief colleagues about meetings/consultations and
Be collaborative in your approach - be the voice of your
colleagues and represent their views, ensuring that they are
included in the decision-making process
Be open and approachable - a trusted colleague, helping
others to feel engaged
Where more than one nomination has been received
for a service area, colleagues will be able to vote for their
representative, with the results announced at the end of January.
at the depot
We have recently given British Transport Police and
their dog unit permission to park their dog van at
the depot – so don’t be alarmed if you notice them
out and about!
Many of our long-standing employees will already know
a former West
Midland Metro CSR.
and his dog
Dixie will assist us in
visitors, and their
presence will help
support our collaborative
work with BTP.
does not mind people
Best wishes to the following team
saying hello, Dixie is a
members celebrating their birthday
trained police dog, so
please maintain a polite
distance and do not try
to stroke her without
bite really can be worse
than her bark!