This is an HTML version of an attachment to the Freedom of Information request 'IT Systems Used by Adults and Childrens Services'.

Michelle Pearson
Business Support
Resources Group
Warwickshire County Council
Shire Hall, Warwick, CV34 4RL
Please ask for Charlotte Mackin 
Our ref: 5302908
Your ref: 
Date: 21 February 2020
Dear Michelle Pearson
Freedom of Information Act 2000
I can confirm that the information requested is held by Warwickshire County Council. I 
have detailed below the information that is being released to you. 
Q1. Which IT systems are used in the department specifically to provide core 
case management systems and any other supporting software holding 
information on individuals supported by your adults / children care services? For 
example, document management, RAS etc. Please provide name of system, 
supplier and type. e.g core case management system, electronic document 
management etc.

Mosaic - supplied by Servelec, Social Care Case management system - used by Adults 
and childrens 
Q2. For each system identified in Q1 please could you let us know how many 
users their are?

Approximately 1600 users across adults and childrens 
Q3. For each system identified in Q1 please could you let us know when each of 
these systems were first implemented and how much has been spent on them 
each year for the last 5 years? Please breakdown the total cost of each into 
licence fees, annual support, professional services (training, implementation, 
consulting etc).

Childrens implemented in October 2016. Adults implemented in February 2018. The 
total cost of the contract is £818,00 

Q4. For each system identified in Q1 please could you let us know what the 
length of the current contract is and the date the contract ends? 

The contact was 3 years, plus 1, plus 1. Its due to end in July 2021. 
Q5 - I do not have the level of breakdown of costs as requested. However I can advise 
that the total cost of the contract is £818,000.
If you are dissatisfied with the handling of your request, you have the right to ask for an 
internal review. Internal review requests should be submitted within 40 days of the date 
of receipt of the response to your original letter and should be addressed to:
Information Management 
Shire Hall 
CV34 4RL 
If you are not content with the outcome of the internal review, you have the right to 
apply directly to the Information Commissioner for a decision. The Information 
Commissioner can be contacted at: 
The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, 
Cheshire, SK9 5AF. 
Phone: 0303 123 1113 
I will now close your request as of this date.
Yours faithfully
Charlotte Mackin 
Business Support Team Leader