Warwickshire County Council
Shire Hall, Warwick, CV34 4RL
Please ask for
21 February 2020
Dear Michelle Pearson Freedom of Information Act 2000
I can confirm that the information requested is held by Warwickshire County Council. I
have detailed below the information that is being released to you.
Q1. Which IT systems are used in the department specifically to provide core
case management systems and any other supporting software holding
information on individuals supported by your adults / children care services? For
example, document management, RAS etc. Please provide name of system,
supplier and type. e.g core case management system, electronic document
Mosaic - supplied by Servelec, Social Care Case management system - used by Adults
Q2. For each system identified in Q1 please could you let us know how many
users their are?
Approximately 1600 users across adults and childrens
Q3. For each system identified in Q1 please could you let us know when each of
these systems were first implemented and how much has been spent on them
each year for the last 5 years? Please breakdown the total cost of each into
licence fees, annual support, professional services (training, implementation,
Childrens implemented in October 2016. Adults implemented in February 2018. The
total cost of the contract is £818,00
Q4. For each system identified in Q1 please could you let us know what the
length of the current contract is and the date the contract ends?
The contact was 3 years, plus 1, plus 1. Its due to end in July 2021.
Q5 - I do not have the level of breakdown of costs as requested. However I can advise
that the total cost of the contract is £818,000.
If you are dissatisfied with the handling of your request, you have the right to ask for an
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Commissioner can be contacted at:
The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.
Phone: 0303 123 1113
I will now close your request as of this date.
Business Support Team Leader