How am I allowed to use the
The South Western Ambulance Service NHS
information I obtain?
Foundation Trust serves a total population of over
5.3 million and is estimated to receive an inﬂ ux of
You must ask us if you want to use the information
over 17.5 million visitors each year. The operational
you obtain from us for any purpose other than
area is predominantly rural but also includes large
your own interest and information, such as if you
urban centres including Bristol, Plymouth, Exeter,
want to include it in material you publish or make
Bath, Swindon, Gloucester, Bournemouth and
it available to others.
The request must be made in writing and clearly
G L O U C E S T E R S H I R E
S O U T H G L O U C E S T E R S H I R E
state how you want to use the information and
B R I S T O L
B A T H & N O R T H E A S T S O M E R S E T
why. We will consider your request in accordance
N O R T H S O M E R S E T
with regulations that govern the re-use of
W I L T S H I R E
information obtained from the public sector and
S O M E R S E T
will respond within 20 working days with our
D O R S E T
D E V O N
If we do not agree to your request, we will tell you
ISLES OF SCILLY
C O R N W A L L
why and set out how you can ask for this to be
Be aware that we are entitled to charge you for re-
using information we have supplied. In most cases,
For more information or to provide feedback on
we will only do so if you pass the information on
our services, please visit www.swast.nhs.uk
or publish it for commercial or business purposes.
How can I ﬁ nd out more?
Would you like to have a say in the future of
South Western Ambulance Service by becoming
For more information on the FOIA, visit www.ico.
a Foundation Trust member?
Help us to help you by calling 01392 261526
Obtaining Information from
or visit www.swast.nhs.uk/ft
us under the Freedom of
For information on regulations concerning the
re-use of public sector information, visit www.
Information Act 2000
This leaﬂ et can also be provided in other formats
or languages on request. Ring 01392 261649
or email firstname.lastname@example.org
152162-obtaininginformation-3foldleaﬂ et-fi nal - updated 10 October 2019 8:23 am
authorised by the marketing and communications
What is the Freedom of Information Act?
performance information, and certain types of
Can my request be declined?
expenditure) are routinely and proactively published.
The Freedom of Information Act (FOIA) entitles
We recommend checking our publication scheme
The FOIA sets out reasons and circumstances where
anybody to ask a public authority in England,
before making your FOI request; you may find what
we can or must withhold information we are asked
Wales and Northern Ireland, including government
you are looking for there in the first instance.
for, such as someone else’s personal details. Unless
departments and NHS Trusts, for any recorded
one of these applies we will provide the information
information that they hold.
You can view our Publication Scheme here - https://
if we hold it.
The FOIA gives the public greater access to
If we withhold any or part of the information we
information about how decisions are made in
will tell you why. If you are not satisfied by our
government and how public services are developed
What type of information can I ask for?
explanation you can ask us to reconsider. We will
provide details of how you do this when we tell you
You can ask for any information that is recorded and
we are unable to supply any information.
The FOIA operates alongside the Data Protection
held by the Trust.
Act, which allows you to access information about
The decision will be reviewed by two Trust Directors
In what format can I
(or appropriate senior Managers depending on the
nature of the request).
How do I ask for information?
We will provide your FOI response in your preferred
The Information Commissioner’s Office is an
All requests for information must be made in writing.
format (i.e. on paper or electronically) wherever
independent body that enforces the FOIA and the
You must clearly state what information you are
possible. If you have a disability or any special
Data Protection Act.
requesting and supply your name and contact details
requirements in respect of your response format
e.g. email or postal address. You should send this
please let us know and we will endeavour to
For more information, visit www.ico.org.uk or call
to the Information Governance Team at the Trust’s
accommodate your needs.
0303 123 1113 or e-mail the First Contact Team at
Headquarters by one of the following means:
• By post to: South Western Ambulance Service
When will I receive this information?
NHS Foundation Trust, Abbey Court, Eagle Way,
How much will it cost to make a request?
Exeter, Devon EX2 7HY
In most cases we must respond to you within 20
• By email to: email@example.com.
working days of receiving your request. If we cannot,
Most of the information is supplied free of charge.
we will explain why and let you know when you will
But you may have to pay a fee if you ask for a lot of
• or use our online contact form
receive a reply.
information which takes a long time to compile or
requires a lot of copying. We will tell you in advance
All public authorities covered by the FOI Act are also
if a fee will apply and suggest ways in which
required to maintain a Publication Scheme. Under
you might revise your request so a charge is not
the Publication Scheme certain classes of information
(such as organisational information, contact details,