External Information Services
I Hudson email@example.com
9 December 2019
Dear Mr/ Ms Hudson
Thank you for your request of 6 December 2019, for the release of information held by the
Civil Aviation Authority (CAA).
1. Between 1st Nov 2019 and 30th Nov 2019 how many people registered as drone
operators where the £9 fee was payable?
2. Does the CAA know the number of operators from this number that were PfCOs?
Having considered your request in line with the Freedom of Information Act 2000 (FOIA),
we are able to provide the information below.
1. 60,300 registered as operators (paying the £9) during the month of November.
2. In order to answer your question we would be required to manually crosscheck the 5,600
entries in the PfCO database against the Drone and Model Aircraft Registration and Education
(DRES) database, as they are separate systems. We have estimated that to
retrieve the information and establish how many individuals on the PfCO database have
registered on DRES between the dates specified would take approximately 93 hours. This
figure is based on 1 min per entry on the PfCO database.
Under section 12(1) of the FOIA, we are not obliged to comply with a request for information
if the cost of complying with the request would exceed the appropriate limit of £450, which
equates to a total of 18 hours of work. A copy of Section 12(1) can be found on page 4.
It may be of use to you to know that 2,700 operators registered as organisations on DRES
which is likely to suggest these registrations relate to PfCO holders as they would need this
to operate commercially.
If you are not satisfied with how we have dealt with your request in the first instance you
should approach the CAA in writing at:-
Civil Aviation Authority
Aviation House, Beehive Ring Road, Crawley, West Sussex RH6 0YR. www.caa.co.uk
Head of External Information Services
Civil Aviation Authority
Beehive Ring Road
RH6 0YR firstname.lastname@example.org
The CAA has a formal internal review process for dealing with appeals or complaints in
connection with Freedom of Information requests. The key steps in this process are set in
Should you remain dissatisfied with the outcome you have a right under Section 50 of the
FOIA to appeal against the decision by contacting the Information Commissioner at:-
Information Commissioner’s Office
FOI/EIR Complaints Resolution
SK9 5AF https://ico.org.uk/concerns/
If you wish to request further information from the CAA, please use the form on the CAA
website at http://publicapps.caa.co.uk/modalapplication.aspx?appid=24.
Information Rights Officer
CAA INTERNAL REVIEW & COMPLAINTS PROCEDURE
The original case to which the appeal or complaint relates is identified and the case
file is made available;
The appeal or complaint is allocated to an Appeal Manager, the appeal is
acknowledged and the details of the Appeal Manager are provided to the applicant;
The Appeal Manager reviews the case to understand the nature of the appeal or
complaint, reviews the actions and decisions taken in connection with the original
case and takes account of any new information that may have been received. This
will typically require contact with those persons involved in the original case and
consultation with the CAA Legal Department;
The Appeal Manager concludes the review and, after consultation with those involved
with the case, and with the CAA Legal Department, agrees on the course of action to
The Appeal Manager prepares the necessary response and collates any information
to be provided to the applicant;
The response and any necessary information is sent to the applicant, together with
information about further rights of appeal to the Information Commissioners Office,
including full contact details.
Freedom of Information Act: Section 12
(1) Section 1(1) does not oblige a public authority to comply with a request for information if
the authority estimates that the cost of complying with the request would exceed the
(2) Subsection (1) does not exempt the public authority from its obligation to comply with
paragraph (a) of section 1(1) unless the estimated cost of complying with that paragraph
alone would exceed the appropriate limit.
(3) In subsections (1) and (2) "the appropriate limit" means such amount as may be
prescribed, and different amounts may be prescribed in relation to different cases.
(4) The Secretary of State may by regulations provide that, in such circumstances as may
be prescribed, where two or more requests for information are made to a public authority-
(a) by one person, or
(b) by different persons who appear to the public authority to be acting in concert or
in pursuance of a campaign,
the estimated cost of complying with any of the requests is to be taken to be the estimated
total cost of complying with all of them.
(5) The Secretary of State may by regulations make provision for the purposes of this
section as to the costs to be estimated and as to the manner in which they are to be