Daniel Leonard
FOIA Ref
2019/0161
By email only:
request-610381-
xxxxxxxx@xxxxxxxxxxxxxx.xxx
10 December 2019
Dear Daniel
REQUEST FOR INFORMATION UNDER THE FREEDOM OF INFORMATION ACT
2000
Please find below TfGM’s response to your Freedom of Information request
which was received at this office on 09/10/2019.
Information requested as set out below:
Please confirm the manufacturer of your telephony system(s) that are currently
in place?
Cisco
When was the installation date of your telephony equipment?
Approximately 12 years ago. Hardware has been refreshed and software has been
upgraded on an as required basis since.
Who maintains your telephony system(s)?
TfGM staff with Cisco SMARTNET support
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
Annual support and maintenance costs are approximately £52k based on last
year’s renewals. Please note all our Cisco renewals are bundled together so this is
a portion of the total SMARTNET and software assurance costs.
Transport for Greater Manchester is an executive body of the Greater Manchester Combined Authority
When is your contract renewal date?
The current Cisco SMARTNET Contract expiry date is 31 March 2020.
Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
Cisco
When was the installation date of your contact centre infrastructure? Approximately 12 years ago. Hardware has been refreshed and software has been
upgraded on an as required basis since.
Who maintains your contact centre system(s)?
TfGM staff with Cisco SMARTNET support
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
As above. Annual support and maintenance is approximately £52k based on last
year’s renewals. Please note all our Cisco renewals are bundled together so this is
a portion of the total SMARTNET and software assurance costs.
How many contact centre employees/agents do you have?
45
When is your contract renewal date?
The current Cisco SMARTNET Contract expiry date is 31 March 2020.
Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently
using? Yes. Cisco & Skype for business.
How many employees do you have overall within your organisation? Approximately 900
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Who currently provides your calls and lines? Daisy Communications
What is your current annual spend on calls and lines?
Approximately £100K
When is your contract renewal date?
31st August 2020
Are you using SIP or ISDN?
ISDN
Do you use a wide area network?
Yes
If you are not satisfied with the response in this letter you may ask for an internal
review. If you would like an internal review you should contact me in the first
instance. My e-mail address is at the end of this letter.
If you remain dissatisfied after an internal review has been undertaken, you have
a right to apply to the Information Commissioner for a decision. The Information
Commissioner can be contacted at:
Office of the Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
www.informationcommissioner.gov.uk
Please remember to quote the above reference number in any future
communications.
Yours sincerely
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Nicola Tetley
Paralegal
Email:
xxx@xxxx.xxx
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