City of York Council
Absence Line
Why are we introducing Absentia Day One Absence Monitoring?
City Of York Council recognises the importance in looking after you!
The benefits of having the service for you are:
When do I need to contact the service?
• You are able to log absence 24/7 by a trained call
• You need to contact the City of York Council
advisor
Absence Line as soon as you know that you
are going to be absent from work
• Your manager is notified immediately via email
• All unplanned absence, including sickness,
• Early occupational health recommendations
compassionate leave and dependent care leave
when you hit a predetermined trigger
• You don’t need to contact the City of York
• Appropriate support and recommendations from
Council Absence Line for any planned leave,
an occupational health (OH) nurse
such as holiday or maternity/paternity leave.
This should be agreed with your manager
• Fair and consistent approach to absence for
everyone
How does it work?
What happens next?
• Please contact the City of York Council
• Contact the City of York Council Absence
Absence Line on
01904 809584 when you
Line on
01904 809584 when you know that
know that you are going to be absent from
you are able to return to work
work
• The call advisor will confirm your absence
• A call advisor will confirm your employee
information then close this on the system for
reference number and details to locate
you
your employee record. (We can still find your
record without your reference number)
• Once the absence is closed, a return to
work form (RTW) will be sent to your
• You will be asked questions to understand
manager so that a RTW interview can be
the reason for your absence
completed with you
• Once logged, a notification will be sent to
your manager and your absence details are
If you need any assistance in contacting
stored on your employee record
the City of York Council Absence Line,
• If your absence hits a predetermined trigger
please speak to your manager, as
in the system, then you may be contacted by an
we have facilities to support you with
OH Nurse
this.
What happens if I need to extend my
Why might an Occupational Health
absence?
Nurse contact me?
• If you need to update your absence, then you
• If your absence hits a predetermined trigger in
need to contact the City of York Council
the system, then you may be contacted by a
Absence Line again
OH Nurse to discuss the reason of absence
• You should provide the call advisor with
• The predetermined triggers include our
a new expected return to work date and
absence management policy triggers as well as
any additional information relating to your
early intervention triggers. The early
absence
intervention triggers include any
musculoskeletal or psychological related
• This will send a further notification to
absences and injuries at work
the relevant manager and update your
employee record
• The OH Nurse is there to support you and
ensure that they offer advice and
• If you have a fit note you should inform the call
recommendations on any treatment
advisor and send it to your manager
• They will discuss your absence with you and
review your previous absence history
• Following the call, they will feedback to your
manager with any OH recommendations they
have
Fair and consistent
approach
Employee calls Day
Real time notifications and
One service
alerts
Immediate OHA review of
Inform manager and employee
of advice/recommendations
Robust
triaged cases
Early
absence data
intervention
Return to workplace
Tailored return to work
safe and well
interview
Healthier, more
engaged employees
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