This is an HTML version of an attachment to the Freedom of Information request 'Sick leave contract'.




City of York Council 
Absence Line
Why are we introducing Absentia Day One Absence Monitoring? 
City Of York Council recognises the importance in looking after you! 
The benefits of having the service for you are:
When do I need to contact the service? 
• You are able to log absence 24/7 by a trained call
• You need to contact the City of York Council
advisor
Absence Line as soon  as  you  know  that  you
are  going  to  be absent from work
• Your manager is notified immediately via email
• All unplanned absence, including sickness,
• Early  occupational  health  recommendations
compassionate leave and dependent care leave
when  you  hit  a  predetermined  trigger
• You don’t need to contact the City of York
• Appropriate support and recommendations from
Council  Absence Line  for  any  planned  leave,
an occupational health (OH) nurse
such  as  holiday  or maternity/paternity  leave.
This should be agreed with your manager
• Fair  and  consistent  approach  to  absence  for
everyone
How does it work?
What happens next?
• Please contact the City of York Council 
• Contact the City of York Council Absence 
Absence Line on 01904 809584 when you 
Line on 01904 809584 when you know that 
know that you are going to be absent from 
you are able to return to work
work
• The call advisor will confirm your absence 
• A  call  advisor  will  confirm  your  employee 
information then close this on the system for 
reference  number  and  details  to  locate 
you
your employee  record.  (We  can  still  find  your 
record without your reference number)
• Once  the  absence  is  closed,  a  return  to 
work form  (RTW)  will  be  sent  to  your 
• You  will  be  asked  questions  to  understand 
manager so that  a  RTW  interview  can  be 
the reason for your absence
completed with you
• Once  logged,  a  notification  will  be  sent  to 
your  manager  and  your  absence  details  are 
If you need any assistance in contacting 
stored  on your employee record
the City of York Council Absence Line, 
• If  your  absence  hits  a  predetermined  trigger 
please speak  to  your  manager,  as 
in the system, then you may be contacted by an 
we  have facilities to support you with 
OH Nurse
this.







What happens if I need to extend my 
Why might an Occupational Health 
absence?
Nurse contact me? 
• If you need to update your absence, then you
• If your absence hits a predetermined trigger in
need to contact the City of York Council
the system, then you may be contacted by a
Absence Line again
OH Nurse to discuss the reason of absence
• You  should  provide  the  call  advisor with
• The predetermined triggers include our
a new  expected  return to work date  and
absence management policy triggers as well as
any additional information relating to your
early intervention triggers. The early
absence
intervention triggers include any
musculoskeletal or psychological related
• This  will  send  a  further  notification to
absences and injuries at work
the relevant manager and update your
employee record
• The OH Nurse is there to support you and
ensure that they offer advice and
• If you have a fit note you should inform the call
recommendations on any treatment
advisor and send it to your manager
• They will discuss your absence with you and
review your previous absence history
• Following the call, they will feedback to your
manager with any OH recommendations they
have
Fair and consistent 
approach
Employee calls Day 
Real time notifications and 
One service
alerts
Immediate OHA review of 
Inform manager and employee 
of advice/recommendations 
Robust 
triaged cases
Early 
absence data
intervention 
Return to workplace 
Tailored return to work 
safe and well
interview
Healthier, more 
engaged employees
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