FREEDOM OF INFORMATION ACT 2000
Lancashire Constabulary is committed to delivering an open, transparent and
accountable service whenever possible and it is our intention to commit to the
principles of openness embodied in the Freedom of Information Act 2000 (the
Act). The Constabulary will endeavour to meet its obligations duties under the
Act, and its associated Codes of Practice, respond to all applicants who
request information in a helpful and timely manner.
We will release information to the greatest extent possible, consistent with the
public interest, but we may withhold information if we consider its release
would subsequently cause significant harm. We, therefore, recognise that
there might be occasions when an applicant is not content with the
Constabulary’s response or the content of our Publication Scheme.
What Can I Complain About?
The complaint may concern any aspect of the way in which your request has
been dealt with. If you are not satisfied with the way we have handled your
request, with the fee we have charged, or with the reasons we have given for
refusing to provide information, you have the right to appeal.
How Do I Complain?
Any dissatisfaction expressed in writing with regards to the way in which your
request has been handled will be treated as a complaint and an internal
review of the response will be conducted. As such please be advised that any
complaints must be made in writing within 40 working days of receiving your
FOI Response. In order that your complaint will be dealt with as quickly as
possible, it will help if you can give us as much information as you can about
the original request made and the reason for your complaint. It should detail:
What the original request was
The nature of the complaint
Why you feel you should have received more information - should that
be the case
Please forward details of your complaint to:
Data Protection Manager, Data Protection Office, Lancashire Constabulary
Headquarters, PO Box 77, Hutton, PRESTON,PR4 5SB
If you have any further questions about the complaints process, please
contact the Data Protection Office on 01772 413324.
What Happens to My Complaint?
Once the complaint has been received, you will receive an acknowledgement
confirming receipt of your appeal.
The complaint will be passed to the Data Protection Officer for attention.
Arrangements will then be made for the complaint to be considered by a
Panel comprising of at least two of the following persons:
Data Protection Officer
Information Compliance Team Leader
Information Compliance & Data Protection Advisor
At least one member of the Panel will not have been party to the original
In reviewing the response, the Panel will consider the information relating to
the decision, what/if any information has been provided, and the grounds of
the complaint(s). Where necessary the Panel may seek information/
clarification from the decision taker/ information holder.
The final decision will be recorded and the applicant will be notified of the
outcome in writing. If the original decision is reversed, or an issue is identified
with regard to how the request was dealt with, appropriate consideration will
be given to request handling procedures.
How Will I Be Notified?
You should normally receive a final response within 20 working days. If it is
not possible to meet this deadline, you will be notified of the new deadline,
usually not longer than 40 days.
If our original decision to withhold information is over-turned on appeal we will
send you the additional information immediately. If we believe that our original
response was correct we will let you know, and inform you of your options.
What if I’m still not Satisfied?
If you are dissatisfied with the results of your complaint you have the right to
appeal to the Information Commissioner. He can be contacted at:
The Office of the Information Commissioner, Wycliffe House
Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 08456 306060