Home Office Policy Equality Statement (PES)
Passport Exemplar Project
We have conducted user research with people from a wide range of ethnic groups.
This has identified that people with very light or very dark skin and hair can find it
difficult to provide an acceptable passport photo. Mitigation
- We will continue to conduct user research and usability testing with
appropriate participants to ensure that users from different ethnicities can follow the
photo guidance and provide a photo that passes the photo checks.
The example photos contained within our guidance use models from a range of
ethnicities. This approach has been appreciated and acknowledged by people
participating in our user research. Where the project commissions new photos these
will also include a range of ethnicities.