Travel policy
Last modified:
31 December 2018 - 11:33
1. To support claimants who live in remote areas to engage with us and satisfy their
conditionality requirements, alternative attendance arrangements can be introduced.
For claimants that meet the criteria, the work coach should discuss remote or digital
management with the claimant for the purpose of providing their work search evidence
and showing that they are fulfilling the terms of their Claimant Commitment (CC).
2.A claimant's work search evidence should be obtained using digital or telephone
channels. This should be agreed at the initial CC interview or at the point at which any
change of circumstances leading to remote management was actioned.
3.As a minimum, claimants in the Intensive Work Search (IWS) regime are expected to
attend fortnightly Work Search Reviews (WSR). To support claimants to attend
additional appointments, travelling expenses can be refunded.
Note: Universal Credit (UC) FSF travel fares policy is that eligibility for UC claimants
(Live and Full Service) mirrors legacy FSF instructions.
Note: Work coaches have discretion to reimburse travel costs for jobseekers, taking
into account their particular circumstances, who are asked to attend the jobcentre
outside of their minimum requirement of attendance.
Note: Pending a review of the current FSF policy to incorporate UC processes, you
must follow the existing legacy processes for undertaking the reimbursement of travel
costs for UC claimants.
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