Special Payment
SPEC 1(Local/CRT)
Local/CRT Decision
Restricted once complete
Special Payment (SP) capture and referral
Customer's name:
NINO:
Address:
SP payee (if different from above):
Benefit: Choose an item.
Address:
SP Ref no.
Account details
Directorate Choose an item.
Sort code:
Bank / Building Society name:
Feedback Handler
Account Holder:
Ref:
Account number:
Trend type: Choose an item.
The SP request is for:
Select appropriate box
Gross Inconvenience (GI)
Gross Embarrassment (GE)
Severe Distress (SD)
Bank Charges (BC)
Post/Phone Charges (PC)
Travel Costs (TC)
Categories Awarded
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Categories disallowed
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Total SP Awarded
£
SOP Account Code(Cons)
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SOP Account Code(AFL)
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Decision Maker’s (CRM) Name
Grade
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Full Contact Telephone Number
Office Name
Cost Centre Number
District / Centre
Group / OSN
Date of Decision
SOP1 Completed (Yes/ No)
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Authorising Manager Name
Grade (not below HEO)
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Contact Telephone Number
Office Name
Date
Customer letter prepared
(telephoned) and
Retain hard copy for 3 Years from date decision
SOP1 retain for 6 years
Special Payment
SPEC 1(Local/CRT)
Local/CRT Decision
Restricted once complete
sent on:
I confirm that this decision has been made in accordance with the Special Payment Guidance.
Authorising Manager signature
Local SPEC 1 sent to the CRT on
Reason for escalation
Choose an item.
Escalated to SPU on
A full sequence of events to be detailed below to fully justify and support the SP decision,
both positive and negative. Details of any to be passed to the Budget holder.
Summary and decision
From the information gathered provide a description of what happened, what should have happened, has
maladministration occurred, the effects of the maladministration on the customers’ life and details of the
redress considered appropriate.
Where has the maladministration occurred?
What happened
What should have happened?
Effect
Redress
Notes
Retain hard copy for 3 Years from date decision
SOP1 retain for 6 years
Special Payment
SPEC 1(Local/CRT)
Local/CRT Decision
Restricted once complete
Retain hard copy for 3 Years from date decision
SOP1 retain for 6 years