Reference: FOI5525
When telephoning, please ask for:
Customer Services
01653 600666
A Baker
xxx@xxxxxxx.xxx.xx
13/12/18
Email: request-536713-
xxxxxxxx@xxxxxxxxxxxxxx.xxx
Freedom of Information Act 2000 – Request for Information
Your request for information (received on 04 December 2018) has now been considered and the
response to your questions is shown below.
You asked: I should like to know the outcome of the GLPC job evaluation assessment for the role
of Customer Service Adviser, Contact Centre.
The information I am specifically after:-
The job score (the figure after all the individual factor scores have been added together)
NYCC
have started to deal with HR queries from September 2018 and therefore do not hold the JE
Scores for CSA’s at Ryedale DC and have been unable to locate these.
Whether your CSAs receive and resolve Revenues & Benefits calls.
CSA’s do take benefits
calls and depending on the complexity of the question will either deal with it or pass it on to
the officers. They do not deal with Revenues calls.
I should also like to know whether you have a “Local Conventions” document.
If so, I should like a copy please.
When responding to this request, I would ask you to please be mindful of ICO Decision Notice
FS50229617.
Answer: Please see answers in bold.
The legislation allows you to use the information supplied for your own personal use. Please be
aware that any commercial or other use, for example publication, sale, or redistribution may be a
breach of copyright under the Copyright, Designs and Patents Act 1988 as amended unless you
obtain the copyright holder's prior permission.
If you are not satisfied with the way your request has been handled, a complaint will be considered
by an Appeal Panel by contacting:
Freedom of Information
Ryedale District Council
Ryedale House
Malton
Ryedale District Council, Ryedale House, Old Malton Road, Malton, North Yorkshire, YO17 7HH
Tel: 01653 600666
www.ryedale.gov.uk
working with you to make a difference
YO17 7HH
Email:
xxx@xxxxxxx.xxx.xx
If following the decision of an Appeal Panel you are still dissatisfied, you may appeal to:
The Information Commissioner
Tel:
01625 545745
Wycliffe House
Email:
xxxxxxxx@xxx.xxx.xx
Water Lane
Website:
www.ico.org.uk
Winslow
SK9 5AF
Please be aware that the Information Commissioner does not normally consider appeals or
complaints until the internal appeals and complaints processes of the public authority which is
answering the request have been exhausted. You are therefore advised to complain or appeal, as
outlined above, before contacting the Commissioner.
Ryedale District Council, Ryedale House, Old Malton Road, Malton, North Yorkshire, YO17 7HH
Tel: 01653 600666
www.ryedale.gov.uk
working with you to make a difference
Ryedale District Council, Ryedale House, Old Malton Road, Malton, North Yorkshire, YO17 7HH
Tel: 01653 600666
www.ryedale.gov.uk
working with you to make a difference
